Parts Support Clerk

The Parts Support Clerk serves to respond to customer queries primarily via phone, email and Whatsapp within an Automotive Dealership.

Applications are invited for experienced customer service candidates to fill the position of Parts Support Clerk within a Parts Department within the Automotive industry.

The successful candidate will play an important role in supporting the daily operations of the department by providing assistance to answering incoming calls, and responding to customer queries in a timely and professional manner through other mediums such as email and Whatsapp. The role requires a customer-focused individual who is efficient, proactive, and able to communicate effectively while working in a fast-paced environment.

This is an excellent opportunity for someone who enjoys interacting with customers and contributing to a team dedicated to delivering efficient service and support.

JOB DESCRIPTION

 Qualifications & Experience

• Associate Degree in Business Administration or equivalent OR 3 year or more years of experience in a similar position.

 Required Knowledge

• Knowledge of customer service principles and practices.
• Knowledge of administrative and clerical procedures
• Knowledge of Microsoft Office suite.

Main Duties & Responsibilities

• Accept inbound calls to respond to customer queries.
• Monitor the WhatsApp line, and respond accurately and timely.
• Respond to emails as assigned.
• Provide accurate and timely response to customers’ queries.
• Assist in the preparation of parts estimates
• Follow up with customers for the completion of sales transactions
• Process customer transactions to include the receipt of payments and generating of invoices/receipts
• Resolve customer complaints, guide them and provide relevant information.

 Required Skills & Competensies

• Excellent interpersonal skills.
• Customer-centric
• Ability to manage stress
• Computer literate
• The ability to communicate well both orally and in writing.

Applications along with resumes should be submitted no later than Tuesday, June 9, 2026.

All applications are welcome, but only short-listed candidates will be contacted.