PAP/EFT Assistant - Contract

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Insurance Operations Services team in the capacity of:

Pre-Authorized Payment/EFT Assistant (Contract)

Update client records with Banking information for automatic payment deductions in an accurate and timely manner.

Ensure client satisfaction is considered throughout our process while maximizing revenue collection for the Division.

Ensure that great care is exercised when coding PAP information which is central to the proper maintenance and update of policies.

Ensure that any inaccuracies or discrepancies in coding of policies are resolved in the shortest time possible to facilitate the effective operation of the Department.

Location: Kingston 

As a Pre-Authorized Payment/EFT Assistant, you will:

• Record and update policy records with all Pre-Authorized Payment (PAP) forms (Sagicor/Cayman) received in the Department Screen and place telephone calls.
• Return PAP forms with errors to the branches or Client Service Department for correction.
• Investigate and respond to queries relating to PAP.
• Dispatch PAP forms to Commercial Banks daily.
• Advise the Advisors of policy arrears within one day of processing PAP forms.
• Respond to all inquiries regarding PAP payments (Sagicor Life Jamaica/Cayman) within a specified time frame.
• Perform other related duties assigned from time to time.

What do you need?

• Minimum of six (6) CXC general proficiency subjects including Mathematics and English Language.
• Qualification in LOMA levels 1 and 2 or other industry related designation would be an asset.
• Minimum of two (2) years working experience including one (1) year in an operations division of a life insurance company.

• Working knowledge of basic accounting principles.

• Excellent written and oral communication skill.
• Excellent human relations and time management skills.
• High proficiency in the use of computer software packages particularly Microsoft excel and Microsoft word applications.

 If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than August 29, 2025.

While we appreciate all applications, only shortlisted candidates will be contacted.