Operations Manager

Operations Manager

The Private Sector Organisation of Jamaica is looking for a dynamic, analytical, and visionary leader to join our fast-paced, forward-thinking team as:

OPERATIONS MANAGER

Responsibilities include:

• Lead and manage all day-to-day operational functions across the PSOJ Secretariat.
• Ensure the organisation’s internal systems, workflows, and processes operate smoothly, efficiently, and consistently.
• Oversee compliance with legal, regulatory, data protection, and governance requirements.
• Lead the Organisation’s digitisation journey and develop a comprehensive digital roadmap.
• Assist in the development of strategies and operational plans for execution towards the Organisation’s goals and visions and implement appropriate operational system and procedures to guide the activities of the Organisation.

Qualifications and Competencies

• Bachelor’s Degree in Business Administration, Operations Management, Management Studies, Public Policy or related discipline.
• Master’s Degree would be an asset.
• Five (5) to seven (7) years’ experience working in Operations, Project Management, Administration or Organizational Management. 
• Demonstrated experience improving systems, workflows and organizational efficiency.
• Demonstrated proficiency in modern business technologies and Management Information Systems (MIS) to drive data-informed decision making and operational proficiency
• Experience with CRM, Project Management tools or workflow tools would be an asset.
• Experience supervising teams and managing cross-functional operations.
• Experience in private sector associations, NGOs, or member organisations is an asset.

Ideal Candidate Profile 

• Confidentiality and discretion: Upholds the highest standards of integrity in managing sensitive information and communications.
• Professionalism and poise: Represents the organisation with distinction and tact.
• Analytical and problem-solving skills: Critically analyse data, identify patterns, and formulate solutions.
• Exceptional administrative skills: Demonstrates advanced organisational abilities to manage complex schedules, high-stakes tasks, and multiple commitments.
• Maturity and loyalty: Displays a deep understanding of the role’s importance and a steadfast commitment to the organisation’s mission and has the ability and willingness to work on own initiative and with minimal supervision.
• Ethics and integrity: Values-driven professional with integrity, respect, and service excellence.
• Accountability: Demonstrates strong ownership mindset with high accountability and follow-through.
• Technological acumen: Tech-forward professional with strong MIS capabilities.

We thank all applicants for their interest; however, only those short listed will be contacted.