Operations Manager - Department Store

Operations Manager - Department Store

JOB TITLE: Operations Manager - Department Store
LOCATION: Dominica
SALARY: XCD 7,000.00 - 9,000.00

We are seeking to recruit a responsible, team-oriented, personable, and highly confidential individual to support the Executive Director to oversee and be accountable for the operations of the Department Store Location, ensuring maximum sales and profitability through customer service, merchandising, inventory, expense control, staff management and managing operating cost and shrink.

JOB SUMMARY:

• Efficiently manage the operations of the location with the aim of increasing and improving sales.
• Accomplish strategic objectives through the establishment of plans, budgets, and efficient allocation of resources.
• Direct sales forecasting activities and establish performance objectives.
• Liaise with the marketing department to improve Brand awareness and sales.
• Collaborate with Inventory, Commercial, and Supply Chain teams to ensure optimal stock availability and efficient in-store operations.
• Meet and co-ordinate with department supervisors to meet Company goals for the location.
• Oversee and support the day-to-day activities of purchasing staff at the store level, ensuring adherence to established procedures and operational efficiency.
• Support supplier relationship management by coordinating with relevant departments to ensure timely deliveries, service quality, and compliance with agreed terms.
• Monitor and follow up on in-store claims for damaged or defective products, ensuring timely resolution in coordination with the appropriate departments.
• Work alongside the Chief Operations Officer to implement and manage competitive pricing of products.
• Monitor market changes, competitor prices and products to position brands.
• Prepare staff work schedules and assign specific duties.
• Trains, supervises, and evaluates supervisory staff.
• Any other duties that may be assigned from time to time.

 
QUALIFICATIONS / REQUIREMENTS:

• Bachelor’s degree in Business Administration, Finance, Accounting or equivalent
• Six to eight years’ experience in a retail environment
• Knowledge of principles and methods for showing, promoting, and selling products or services
• Knowledge of OSHA laws and Health and Safety best practices
• Extensive knowledge of purchasing, sales, and inventory management
• Extensive knowledge of sales, inventory, and customer management preferably in a retail environment
• Excellent interpersonal, oral/written communications skills
• Demonstrated ability to work effectively with others.
• Ability to execute functions with minimum supervision.
• Excellent time management skills
• Proficient in Microsoft Office

Disclaimer
The preceding job summary has been designed to indicate the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position.