Operations Lead - Business Solutions

Company description:

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean, Central America and Pacific, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job description:

 Job Summary:

We are seeking an experienced Operations Lead to oversee the operations of our telecommunications company's Enterprise Services division. The successful candidate will be responsible for ensuring smooth, efficient, and effective operations across all aspects of the business, including service delivery, customer support, solutions design, sales performance, and revenue tracking.

Responsibilities:

• Oversee the delivery of Enterprise Services to ensure that they are delivered on time, within budget, and to the required quality standards in the different markets.
• Track revenue performance across the markets, working with local teams to ensure accurate forecasts are available.
• Track individual sales performance in the markets, working with the local leads to ensure that monthly performance reviews are enforced.
• Manage the day-to-day operations of the Enterprise Services division, tracking service delivery, customer support, and solutions design.
• Monitor and analyse key operational metrics to identify areas for improvement and implement changes to enhance efficiency and effectiveness, including but not limited to processes and reporting.
• Develop and implement processes and procedures to ensure consistent, high-quality service delivery.
• Collaborate with other departments, including sales, marketing, product development, solutions design and finance.

Requirements:

• Bachelor's degree in business administration, operations management, or a related field.
• 3+ years of experience in operations management, preferably in the telecommunications industry.
• Excellent leadership and management skills, with the ability to motivate and develop a team of professionals.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed recommendations and decisions.
• Excellent communication skills, with the ability to communicate effectively with internal and external stakeholders.
• Strong project management skills, with the ability to manage multiple projects simultaneously and deliver results on time and within budget.
• Knowledge of telecommunications technologies and services.
• Experience with vendor management and contract negotiation.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Ability to work independently and as part of a team.
• Ability to travel to 14 markets in the Caribbean, and attend relevant events as required.
• The role will be based in Saint Lucia.

Salary and Benefits:

The salary for this position will be competitive and commensurate with experience, with an annual bonus based on performance.

To apply for this position, please submit your resume and a cover letter highlighting your experience in and why you would be an excellent fit for this position.