JOB SUMMARY

The Network System Engineer is primarily responsible for managing business critical Engineering systems and applications as well as provisioning and supporting services for Enterprise customers. A Network Systems Engineer will also act as the first level of escalation for the NOC for core network/application issues.

MAIN RESPONSIBILITIES

• Creating and validating engineering reports and aggregation maps for reporting and troubleshooting.

• Administration of NOC applications (including but not limited to PRTG, AMS, Cisco Prime, Sandvine)

• Lead or actively participate in any new or ongoing Engineering projects

• In collaboration with the SNE, the NSE will plan, design and delegate special projects and activities to the NOC including troubleshooting instructions, network documentation or reporting activities.

• Support and collaborate with the NOC Team Leads on all network related issues or queries.

• Maintain and configure key network systems including but not limited, firewalls, dhcp, dns, Veeam backups, NOC monitoring tools (PRTG, Sandvine, AMS, Cisco Prime etc.)

• Proactively monitor and optimize network performance and applications infrastructure.

• Assist in configuration and testing of core and edge networking infrastructure and services.

• Following on up cases to closure that are escalated to Network engineering department.

• Create/review and maintain comprehensive documentation for the Engineering department.

• Troubleshooting L2 and L3 network issues.

• Turn up of new GPON OLTs, or new line cards.

• Troubleshooting and configuring GPON infrastructure.

• Provisioning of Enterprise circuits (end-to-end, core and access) (Internet, Metro E, Voice,)

JOB REQUIREMENTS

• BSc. in Information Technology, Telecom, Computer Science, Engineering, or equivalent.
• Cisco Certified Network Associate (CCNA) Certification is required.
• Must possess a minimum of three (3) years of hands-on experience in the field of Network/Telecom, directly working with and supporting network infrastructure and telecommunications systems.
• Strong technical knowledge of network infrastructure components, including routers, switches, and FTTH/GPON Access Technology
• Proficiency in managing and maintaining network systems and applications.
• Solid understanding of network design and implementation principles.
• Familiarity with provisioning and supporting Enterprise customer services.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills for effective collaboration with cross-functional teams and customers.
• Ability to work efficiently under pressure and handle multiple tasks concurrently.
• Attention to detail and commitment to ensuring system reliability and performance.
• Flexibility to participate in on-call rotations and respond to after-hours incidents.
• Continuous learning attitude to keep up with advancements in network technology and engineering practices.