Network Administrator

Network Administrator

CAREER OPPORTUNITY

The National Bank of Dominica Ltd is a leading indigenous bank in the Eastern Caribbean Currency Union (ECCU). We are seeking a dynamic and progressive individual with the relevant skills and competencies to assume the position of Network Administrator.

The Network Administrator's role is to ensure the secure and efficient operation of the organization's network infrastructure. This role involves maintaining and optimizing data and voice networks, implementing security measures, monitoring performance, and responding to service disruptions. The incumbent also supports business continuity, collaborates on technology projects, and ensures compliance with regulatory standards.

BUSINESS RESULTS:

1. Contributes to financial planning and budgeting in collaboration with stakeholders as required and within the stipulated timeframes.
2. Collates required financial data to facilitate decision-making
3. Manages and reports on budgets under control

CUSTOMERS:

1. Ensure timely and accurate delivery of services to internal customers.
2. Respond to requests, concerns, complaints, or feedback in a timely manner, demonstrating a commitment to addressing issues and improving processes.
3. Collaborates with and provides excellent service to internal customers, to allow for the satisfaction of external customer needs/requests.
4. Manage the overall customer experience, to ensure that established service standards are maintained, and customer satisfaction is maximized.
5. Provide recommendations for product enhancement/ new product development based on customer feedback/interaction.
6. Attend kick-offs, department meetings, and coaching sessions to develop skills, share successes, communicate results, and continuously improve service delivery.
7. Interact with external parties including other financial institutions, correspondent banks, regulatory bodies, auditors, industry analysts, consultants, and occasionally clients or investors to ensure efficient execution of investment strategies, regulatory compliance, and informed investment decisions.
8. Deliver a consistent and superior service experience during all interactions to support portfolio growth and internal/external customer/client/partner satisfaction by ensuring the delivery of NBD’s Service Process.

OPERATIONS: 

Technical Strategy and Planning

1. Sources and provides input to the Manager Information Technology to help determine strategic priorities and assists in preparing the Strategic Technology Plan for the Bank and the annual Operational Plan for the Department, for timely submission by March annually.
2. Implements approved plan as assigned and authorized, monitoring performance and achievement against approved plan, establishing benchmarks and timelines and making recommendations for change and amendment as required.
3. Creates and maintains network plans, contributes to setting service level agreements, and plans the infrastructure necessary to provide the network services to meet such agreements.
4. Implements and contributes to the development of a continuity management plan

Information Security and Strategy

1. Provides advice and guidance on the application and operation of elementary physical, procedural and technical security controls.
2. Works with the Information Security Specialist, performs security risk, vulnerability assessments, and business impact analysis for medium complexity information systems.
3. Investigates suspected attacks and manages security incidents; uses forensics where appropriate.
4. Works with the Information Security Specialist to ensure that the network is configured and managed to maintain the integrity of information assets.

Systems Design and Management

1. Produces outline system designs and specifications, and overall architectures, topologies, configuration databases and design documentation of networks and networking technology.
2. Specifies user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit controls.
3. Assesses associated risks, and specifies recovery routines and contingency procedures
4. Translates logical designs into physical designs.

Installation and Integration

1. Undertakes routine installations and de-installations of items of hardware and/or software.
2. Conducts tests of hardware and/or software using supplied test procedures and diagnostic tools.
3. Corrects malfunctions with the assistance of internal and/or external resources, where required.
4. Documents details of all hardware/software items that have been installed and removed so that configuration management records can be updated.
5. Develops installation procedures and standards, and schedules installation work
6. Provides specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve the installation service.

Service Operations

1. Uses infrastructure management tools to determine load and performance statistics.
2. Contributes to the planning and implementation of maintenance and installation work, including building and configuration of infrastructure components in virtualised environments.
3. Perform on call duties related to the enterprise network management on weekends and weekdays to minimize critical internal or external service downtime as assigned. On call network management duties include but are not limited to responding to disruption to critical circuit such as our MPLS, Metro-E and DIAs which supports Fiserv, 4Cs, Bevertec, Cloud Carib; ensure that VPNs are available 24/7 to facilitate  telecommuting, ECACH, Swift, GMP among others, execute system updates for network devices to include security patches and enhancements, perform non-business hour maintenance on critical networking equipment and work with vendors if needed to facilitate cut-overs; respond to emergencies regarding network service downtime.
4. ATM service disruption alerts within 30 mins of receipt, replenishing the ATMs, clearing note jams/bins, clearing issues within technical capabilities, and notifying IT of technical issues identified.  
5. Implements agreed infrastructure changes and maintenance routines.
6. Configures tools to automate the provisioning, testing and deployment of new and changed infrastructure.
7. Provides technical expertise and guidance to maintain the integrity and security of test and production networks and assets.
8. Designs, installs and tests network hardware and software
9. Configures network devices and monitors performance.
10. Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures.
11. Provides reports and proposals for improvement, to specialists, users and managers.
12. Installs new converged data and voice network components and systems and supports the existing data and voice network.
13. Performs Telephony systems modifications including adding and removing users and features.
14. Maintains the network infrastructure, including Network firewalls, VPN & Remote Access.
15. Works closely with other IT personnel to ensure proper implementation and configuration of new technologies.
16. Develops a basic understanding of the Bank’s core and critical applications (Core Director, Bevertec and Alchemy) and technologies and end-user expectations
17. Maintains the network support process and checks that all requests for support are dealt with according to agreed procedures.
18. Uses network management software and tools to investigate and diagnose network problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate.
19. Works closely with the Systems Administrator to ensure that proper procedures are in place to support end-user requests and populates the IT Knowledge base.
20. Maintains security administration processes and checks that all requests for support are dealt with according to agreed procedures
21. Provides guidance in defining access rights and privileges.
22. Investigates security breaches in accordance with established procedures and recommends required actions and supports / follows up to ensure these are implemented.

Business Change Implementation

1. Provides guidance on individual project proposals and provides support services to projects.
2. Takes responsibility for installation projects, providing effective team leadership, including information flow to and from the stakeholders during project work.
3. Defines, documents and carries out small projects or sub-projects, Applies appropriate project management methods
4. Ensures that own projects are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are recorded.

Stakeholder Management

1. Reviews business cases (requirements, potential benefits and options) and recommends appropriate procurement routes.
2. Using market knowledge to inform specifications, ensures detailed pre-qualification questionnaires and tender invitations are prepared
3. Collects and collates data to support collaboration and negotiates terms and conditions to reflect the scale of requirements and encourage good performance
4. Evaluates tenders based on specification and evaluation criteria, makes purchase recommendations, prepares acceptance documentation and advises on contracts and service level agreements.

COMPLIANCE:

1. Meets Regulatory Compliance requirements as outlined in the local Anti-Money Laundering and Countering of Terrorist Financing legislation, ECCB guidelines and International Standards such as the Financial Action Task Force
2. Complies with all Bank policies and procedures for all products, services, and customer transaction.
3. Identifies and evaluates risk, suspicious activity and suspicious persons and notifies Executive Manager Risk and Compliance. Where there is an immediate threat to the Bank, notify the Managing Director. Where the risk is physical, liaise with security personnel and the responsible Executive Manager
4. Ensures the bank and customer information is always kept secure and confidential
5. Adheres to Bank security procedures with respect to assigned authorities and responsibilities.
6. Prepares reports – monthly, risk related and ad hoc reports within required timeframes and as required

TALENT:

1. Improves one’s knowledge and skills by identifying on the job learning and other training.
2. Researches and recommends innovative/emerging technologies.
3. Working with the Information Security Specialist researches and implements network security measures.
4. Implements IT projects and coordinates efforts between designated resources across the Bank to ensure that problems and issues are addressed in a timely manner.
5. Executes key responsibilities in accordance with the Bank’s policies and procedures/processes.
6. Participates fully in approved capacity building programmes.

OTHER DUTIES:

1. Assists in new staff orientation and training.
2. Participates in the Department’s strategic planning process as required.
3. Participates fully in departmental or other meetings as necessary.
4. Manages individual workflow effectively and efficiently.
5. Prepares accurate monthly and other technical reports as required and by stipulated timeframes for supervisor.
6. Performs other related duties and provides relief as required.

SKILLS, QUALIFICATIONS AND EXPERIENCE

• A Bachelor of Science Degree in Computer Science, Information Systems or related field.
• Required – CompTIA Network + or comparable network certification from a recognized networking body (e.g. Palo Alto, Juniper, Cisco) preferred CCNA or MCITP/MCSE.
• A minimum of 3 years’ experience in a similar role.
• Excellent problem solving and organisational skills, meticulous and thorough in approach.
• Ability to use initiative.
• Ability to work long and flexible hours.
• Good verbal and written communications skills.
• Flexible team player.
• Ability to research and identify trends in the global marketplace and to influence positive change.

SFIA SKILLS

CORE SKILLS REQUIRED: Skills that the role requires to perform regular job functions based on the SFIA framework.

COMPETENCIES INCLUDE:

The incumbent will demonstrate competencies at the skillful level, meaning the incumbent is able to demonstrate skillful application through an understanding of the stated competency and its impact on the business, and is involved in problem-solving and process improvement. The incumbent may require help from an expert but usually performs the skill independently. 

1. Leadership (Level 3): Demonstrates developing organizational, communication, presentation, negotiation, interpersonal, influencing, and decision-making skills.
2. Change Leadership (Level 3): Embraces change; adapts to new ways of doing things and surfaces concerns appropriately. Demonstrates behaviours that support change. Understand one’s role in NBD’s core purpose. Shares appropriate information with one’s manager and team members.
3. Strategic Thinking (Level 3): Demonstrate a sound understanding of the Bank’s position in the local, regional, and global context, including strengths, weaknesses, opportunities, threats, and the competitive environment. The incumbent maintains a focus on strategic and tactical goals and priorities when making decisions.
4. Strategic Influencing (Level 3): Can handle strategic communication issues internally and externally. The incumbent builds relationships with others such as industry experts to develop arguments, rationales, or plans of action to address strategic matters. The incumbent is mindful of the potential impact of words and actions and therefore is politically astute on how to adjust language and behavior within varying contexts.
5. Building Strategic Relationships (Level 3): Proactively seeks to collaborate with, and help, team members and managers. Seeks opportunities to meet new people within and outside the Bank and uses these connections where appropriate. Builds trust by being approachable, discreet and by demonstrating empathy. 
6. Developing and Coaching Talent (Level 3): Open to receiving feedback and coaching and providing feedback to others. Encourages and supports colleagues in fulfilling their goals. Open to accepting new tasks and challenges. 
7. Customer Focus (Level 3): Models service excellence by delivering on commitments to customers.
8. Results Focus (Level 3): Plans and executes work in an effective and efficient manner.  Remains focused on results and will leverage resources available and solve problems creatively to get the job done.
9. Self-awareness and Personal Development (Level 3): Possess the ability to identify, articulate, and build on values, interests, skills, strengths, knowledge, experiences, and limitations to impact personal growth and professional success.

CORE VALUES:

1. Integrity: Ensures responsible and ethical behaviour and transparency in actions. Respects the privacy of individuals and the importance of safekeeping confidential information.
2. Mindfulness: Commits to the integration of mindfulness practices and principles within a corporate and organizational setting. Focuses on the present, is reflective and integrates learning.
3. Passion: Believes what the Bank does matters and takes satisfaction in elevating the lives of its customers. Is inspired, creative and goes beyond limits to achieve goals.
4. Accountability: Fosters a culture of individual and collective accountability and focuses on finding solutions and achieving results to deliver on commitments and to protect the Bank’s assets.
5. Customer Focus: Commits to delivering superior customer service by treating customers with respect, courtesy, and sensitivity. Is accessible, responsive, and efficient when serving customers.
6. Teamwork: Commits to the common goal, shared vision, and values and to serve our customers. Works collaboratively, with each individual sharing perspectives, experiences, and skills toward collective accomplishment.

1. Ensure tasks are executed with excellence and efficiency, meeting agreed-upon deadlines consistently.
2. Cultivate a professional demeanor and work approach, prioritizing high-quality service and remaining open to feedback, continual learning, and improvement.
3. Develop a comprehensive understanding of all relevant systems, policies, procedures, products, and services to guide employee performance effectively.
4. Exhibit professionalism through punctuality, attendance, dedication to customer service, adherence to health and safety protocols, and fostering teamwork and collaboration.
5. Maintain strict confidentiality regarding customer information, company transactions, and strategic plans.
6. Prioritize personal safety, the safety of others, and the protection of company assets through vigilance and adherence to safety protocols.
7. Attend all training sessions and staff meetings, actively participating by offering suggestions and constructive feedback to contribute to ongoing improvement efforts.
8. Act in or provide relief for or support to other positions as required, in line with the relevant policy guidelines.
9. Authorize transactions & documents as permitted by the Signing Authority Policy.

The incumbent will have a regular contact with various persons internally and externally to the Bank.  Primary relationships include immediate peers, supervisor and manager, colleagues in other departments, and customers. They will communicate by telephone, e-mail, letters, and in person on a daily basis.  They will be expected to build and develop cordial, professional relationships, and to work as part of cross functional teams.

1. Ability to multi-task, work in a fast paced, changing environment and maintain a commitment to accuracy and timeliness.
2. Ability to follow policies, procedures, and written instructions, as well as verbal instructions or directions from immediate supervisor/manager.
3. Ability to work in a very competitive atmosphere where daily and weekly deadlines must be met.
4. Ability to generate independent thought while working collaboratively with others.
5. Agility to change course in an unpredictable working environment while respecting the regulatory framework in which the Bank operates.

PHYSICAL EFFORT                         

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to work normal hours and extended hours that will be required to execute the job tasks. These extended hours may include after normal working hours, on weekends, and occasionally on public holidays.  
2. Physical agility to allow movement from place to place.
3. Normal physical strength to handle routine office materials and tools.
4. Normal dexterity of hands and fingers.
5. Occasional lifting and transporting up to 25 lbs.
6. Use of keyboard and looking at computer screens for an extended period could place a moderate visual demand on the incumbent.

The incumbent works in a standard office environment and the demands of the position are typical of a role within an office environment.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent will be required to use standard office equipment including, but not limited to, photocopier, printer, adding machine, shredder, scanner, desktop computer, laptop, tablet, desk phone, cell phone, keypad, and badge reader. The noise level in the work environment is usually moderate. Periodic visits to other NBD branches or departments may be occasionally required.

A competitive salary and benefits package, commensurate with qualifications and experience will be offered to the selected candidate.

Please submit your resume and cover letter in confidence by 14 January 2026.

Only shortlisted candidates will be contacted.

Kindly note that this position is based in the Commonwealth of Dominica.