The IT Operations and Support Coordinator is responsible for overseeing day-to-day IT operations and ensuring efficient delivery of technical support services across the organization. This role includes a broad range of responsibilities such as Point-of-Sale (POS) system management, sales and inventory data processing, hardware support, software maintenance, and remote user support. The coordinator ensures smooth daily operations, accurate reporting, and effective communication between the stores and Corporate IT.

CORE DUTIES

• Post sales and cash receipts data accurately and promptly
• Correct POS posting errors and ensure transactions are successfully processed
• Perform regular backups for POS and accounts receivables (AR) systems, and verify backup success
• Prepare stores for POS close-out and new period initialization
• Generate, distribute, and archive sales and financial reports
• Prepare and upload sales data for General Ledger (GL) posting
• Reconcile and analyze in-transit inventory transactions between Distribution Service Center (DSC) and store locations

• Manage invoice breaks and follow up with stores for resolution

• Monitor and manage stationery and consumables inventory and order fulfillment
• Oversee backup archive processes and ensure data retention compliance
• Conduct and support period-end POS closing activities.
• Prepare monthly and weekly sales trend reports.
• Administer the AWCS site and ensure smooth operation

• Provide support for End-of-Day reconciliations between POS and accounting reports

• Support the physical network infrastructure and hardware in collaboration with Corporate IT

• Administer and troubleshoot the POS software and sales analysis systems
• Support Fixx Maintenance Managemen System users

• Provide remote and on-site technical (hardware/software) support for staff, including troubleshooting POS systems, desktop applications, and printers, and in partnership with Corporate IT as needed

• Use remote support tools (e.g., Bomgar) to resolve issues or escalate where necessary

• Configure, image, and deploy computer hardware to new or existing users

• Manage user accounts, permissions, and access controls in accordance with security policies

• Assist with the distribution of computer stationery and consumables

• Respond to and fulfill requests for IT-related materials and support

• Conduct research and discovery to support business process improvements, document findings and provide actionable recommendations to the IT Manager

• Maintain knowledge base articles, standard operating procedures (SOPs,) and system documentation

• Assist with projects, including but not limited to system upgrades, migrations, and new technology rollouts

• Participate in testing and deployment of applications and infrastructure changes

• Collaborate with vendors and internal teams for hardware/software procurement and installation

• All other duties that may be assigned

MINIMUM REQUIREMENTS

• High School Diploma or Equivalent 

• CXC passes in Mathematics and English Language

• 2+ years of experience in IT operations, technical support, or business systems analysis 

• Proficient with Microsoft Office, POS systems, AR/GL financial systems, and reporting tools (e.g. Microsoft SSRS, Excel, Microsoft Power BI)

• Valid driver’s license and clean driving record

• Ability to work all scheduled hours as needed

PREFERRED REQUIREMENTS

• Associate’s degree in Information Technology, Computer Science, or related field 

• Experience with remote support tools (e.g., Bomgar, TeamViewer)

• Experience with IT operations in a multi-site or regional environment

• Experience with cloud platforms (e.g. Oracle Cloud)

• NCTVET Certifications in Computer Service or System Administration would be an asset.

REQUIRED SKILLS

• Time management 

  • Ability to efficiently problem-solve and meet expected service level standard

  • Ability to work independently and in a team environment

• Interpersonal, relationship-building and communication skills

  • Communicating effectively with supervisors, coworkers, and customers

  • Reporting issues clearly and promptly 

  • Being courteous and professional (including in shared spaces)

• Regulatory Compliance

  • Adhering to IT security policies, data protection regulations, and company standards

• Technical knowledge

  • Ability to operate and troubleshoot technological hardware/software (e.g. computers, mobile phone/apps, operating systems, etc.)

PHYSICAL/OTHER REQUIREMENTS

• Ability to stand and walk for extended periods (up to 8 hours or more per shift) 

• Frequent bending, stooping, kneeling, and crouching to clean areas and corners 

• Ability to climb stairs or ladders to reach high surfaces 

• Ability to lift, push, and pull objects weighing up to 100 pounds (e.g. supply boxes, laptops, monitors, etc.) 

• Exposure to temperature changes, dust, noise, and cleaning chemicals 

• Ability to wear personal protective equipment (PPE) such as gloves, masks, or safety goggles when required 

• Comfortable working in varied environments, including: 

  • Indoor (offices, retail stores, warehouses, manufacturing floors) 

  • Outdoor (parking lots, walkways, landscaped areas) 

• Reliable vehicle to support island-wide travel, as needed

WORK SCHEDULE

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible