Membership/Marketing Manager (Direct to Client)

Membership/Marketing Manager

Location: La Romaine

Salary: Not disclosed

Duties and responsibilities:

• Plan and executes and controls oversee local promotional activities including print, online, electronic media and direct mail.
• Support local and regional promotional programs of our Cobranded Credit Card and increase in the amount of dual credit cardholders in the country by promoting its benefits.
• Support the Annual Marketing Plan, which includes the distribution of campaign materials, communication and training to the staff.
• Increase membership sign-ups according to sales goals and support the highest standards of member-customer service in attending to: membership new applications, membership renewals, refund-return replacement and repair of merchandise by establishing new market avenues and communicating regularly with our established marketing contacts to maintain good public relations.
• Focus on getting new members, managing a team of corporate sales and providing follow-up and support to all its programs.
• Achieve each month the minimum renewals required by the club. Analyzes work methods and distribution to eliminate idle time and maximize employee’s productivity and ensure appropriate levels of staffing.
• Communicate, encourage and track monthly goals and follow-up in compliance with the staff incentive program.
• Ensure compliance with policies and procedures of memberships as well as, identifying, reporting, and/or correcting any violation of the same procedure.
• Ensures compliance with procedures in the opening and closing of the Club in accordance to checklist.
• Genera responsibility for an effective department audit and prepare and review all reports as required for the department.
• Perform the monthly automatic charges of the annual membership. Performs Manager on Duty functions as required.
• Perform the monthly automatic charges of the annual membership cardholders.
• Support the annual marketing plan, which includes the distribution of campaign materials, communication and training staff.
• Monitors employees’ performance, and reviews training needs as required.
• Responsible for the efficient administration of department budget. Review quarterly objectives on a regular basis.
• Supports the increase on sales and profit for the Club.

Qualifications: 

• Degree in Marketing, Business Administration or similar areas
• Minimum five (5) years experience in a management role, preferably in the retail environment

Additional Requirements:

• Exceptional customer service and sales skills
• Ability to develop and execute sales strategies
• Proven ability to achieve targets
• Must be proficient in all key areas of Microsoft Office
• Fast learner with the ability to work both independently and as part of a team
• Possess good presentation skills with the ability to conduct sales meetings
• Knowledge of modern marketing and sales techniques
• Ability to report effectively and meet deadlines
• Possess strong negotiation and time management skills
• Must be articulate with the ability to communicate effectively, demonstrate teamwork and provide leadership
• Excellent math and reporting skills
• Reliable transportation required