Member Engagement Officer.

ABOUT THE OPPORTUNITY Postal and Partners Co-operative Credit Union Limited is seeking a suitably qualified and experienced candidate to join our dynamic team in the capacity of Member Engagement Officer.

ABOUT THE OPPORTUNITY Postal and Partners Co-operative Credit Union Limited is seeking a suitably qualified and experienced candidate to join our dynamic team in the capacity of Member Engagement Officer. This individual will be responsible for delivering excellent service to our valued members while supporting the Credit Union’s operational and outreach goals.

Job Category:

Clerical

KEY RESPONSIBILITIES

• Deliver exceptional service to members and stakeholders in keeping with the Credit Union’s customer service standards.

• Process member transactions including withdrawals, loans, transfers, and bill payments.

• Conduct interviews with members for loans and promote cross-selling of products and services.

• Underwrite loan applications in accordance with policy guidelines.

• Process wire and RTGS requisitions for member requests.

• Balance and reconcile daily transactions.

• Prepare salary deductions, standing orders, and other payment instructions.

• Maintain and update savings databases.

• Onboard new members and assess their risk profiles.

• Participate in outreach and marketing activities to engage members.

• Add new accounts to the system after supervisor verification.

• Prepare monthly reports on targets achieved (loans, savings, accounts).

• File daily transaction records accurately.

• Perform other related duties as assigned.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in Business Administration, Accounting, or a related field.

• Minimum of 2 years’ experience in a service-oriented or financial institution.

• Proficient in Microsoft Office Suite.

• Working knowledge of: POCA (Proceeds of Crime Act), KYC/KYE (Know Your Customer/Employee), AML/CFT (Anti-Money Laundering/Counter-Financing of Terrorism).

• Experience with the Emortelle core banking system is an asset.

PERSONAL ATTRIBUTES

• Strong attention to detail and accuracy.

• Excellent oral and written communication skills.

• Professional and courteous with a strong customer service focus.

• Analytical thinker with strong problem-solving skills.

• Highly organized and able to manage multiple priorities.

• Self-motivated, dependable, and team-oriented.

• Demonstrates flexibility, initiative, and a commitment to excellence

SPECIAL WORKING CONDITIONS

• May be required to walk frequently during peak periods.

• Must be willing to work beyond normal working hours when necessary.

• Must be able to travel locally as required. APPLICATION PROCESS If you believe you are the ideal candidate for this position, please submit your resume and cover letter. 

Kindly include “Application - Member Engagement Officer” in the subject line. We thank all applicants for their interest. However, only shortlisted candidates will be contacted