School Account Manager

Position Summary: The School Account Manager is responsible for developing and maintaining strong relationships with primary, secondary, and tertiary educational institutions across Jamaica. This role focuses on managing accounts, increasing sales of educational supplies and textbooks.

Job Title: School Account Manager

Department: Sales & Customer Relations
Location: Jamaica (Islandwide travel required)
Employment Type: Full-Time

Position Summary:

The School Account Manager is responsible for developing and maintaining strong relationships with primary, secondary, and tertiary educational institutions across Jamaica. This role focuses on managing accounts, increasing sales of educational supplies and textbooks, and ensuring that schools receive exceptional customer service throughout the academic year.

Key Responsibilities:

🏫 Account Management

• Serve as the primary contact for assigned school accounts across all parishes
  
  

• Build long-term relationships with principals, purchasing officers, bursars, and teachers
  
  

• Maintain up-to-date records of each school's purchasing needs and history
  
  

📦 Sales & Order Fulfillment

• Promote and sell textbooks, school supplies, furniture, and related services
  
  

• Prepare and submit customized quotes based on school booklists or bulk orders
  
  

• Coordinate deliveries and pickups with logistics team to ensure timely fulfillment
  
  

• Follow up on deliveries, payment collection, and post-sale satisfaction
  
  

📈 Business Development

• Identify and pursue new school accounts and untapped regions
  
  

• Attend educational expos, back-to-school fairs, and PTA meetings to promote SWBC
  
  

• Monitor competitor activity and pricing to maintain market competitiveness
  
  

🤝 Customer Service

• Address inquiries, resolve complaints, and escalate complex issues
  
  

• Guide schools through the quote-to-delivery process, including wire transfer and invoice protocols
  
  

• Ensure high levels of satisfaction that encourage repeat business and referrals
  
  

Required Qualifications:

• 3+ years of sales, account management, or customer service experience (education sector a plus)
  
  

• Strong knowledge of the Jamaican school system and school-year cycles
  
  

• Excellent communication, negotiation, and interpersonal skills
  
  

• Proficiency in Microsoft Office, especially Excel and Word
  
  

• Must possess a valid driver's license and be willing to travel
  
  

Key Competencies:

• Customer-focused mindset
  
  

• Goal-oriented with a drive to meet sales targets
  
  

• Detail-oriented and organized
  
  

• Ability to work independently and manage multiple accounts
  
  

• Professionalism and integrity when dealing with school officials