Medical Director for the Wellness Center

Essential Duties and Responsibilities:

This job description does not state or imply that these are the only duties to be performed by the employee occupying this position. Duties listed are essential job functions and exclude incidental assignments.  This position requires a high level of integrity, as the officer will be exposed to confidential and sensitive information.

• Formulate strategies and plans for the Wellness Center departments (inclusive of the University Clinic, University Counseling Center and University Fitness Center).
• Ensure adherence to company standards of services, policies, and procedures.
• Coordinate and supervise staff members of the Wellness Center.
• Provide clinical supervision to Wellness Center counseling staff members to assist in evaluating clients’ needs in order to create customized treatment plans for individual and group sessions.
• Guide members within the AUA community to meeting their respective medical, counseling, and/or wellness goals, exercising professional judgment based upon the Wellness Center Administrator's knowledge of wellness needs of individual students, faculty, or staff.

• Consult with staff, administrators, and faculty as necessary to facilitate the coordination of care for AUA and AICASA students.

• Provide the Wellness Center Manager with monthly statistics and benchmarks of the Wellness Center departments statistics, quarterly updates of goals, and a written summary of annual activities.
• Design and implement business strategies to assist the Wellness Center to realize business goals.
• Revise and develop the Wellness Center’s programs, policies, procedures and make recommendations for improvements.
• Oversee the Wellness Center’s compliance with legal guidelines, policies, and quality standards.
• Recruit and manage physicians, nurses, counselors, psychiatrists, pharmacists, and other non-medical support staff at the Wellness Center.
• Enhance cooperation between physicians, nurses, counselors, psychiatrists, pharmacists, and other non-medical personnel at the Wellness Center.
• Plan, coordinate, and oversee the delivery of patient/client care services.
• Ensure patient/client billing remains accurate, in compliance and up to date at all times.
• Plan, develop, coordinate, and oversee administrative operations and improve patient/client care and experience.
• Ensure medical and counseling records and other care-related documentation are up-to-date and properly documented.
• Use patient/client feedback to improve services provided.
• Provide advice, guidance, and assistance to patients/clients to participate in the educational and/or wellness programs within the Wellness Center.
• Compile and or research data as may be assigned.
• Attend and participate in campus, departmental programs, and activities of the College of Medicine.
• Perform annual employee reviews and provide feedback on employee performance.
• Develop and maintain Wellness Center Budget and approve payroll advances.
• Retain current professional license and malpractice insurance.
• Provide medical and counseling services to patients/clients of the Wellness Center in a manner which does not discriminate as to race, creed, religion, color, national origin, disability, age, sex, sexual preference, or marital status.
• Carry out other duties and responsibilities consistent with the position of a Wellness Center Director within a medical school as may arise from time to time and as assigned by UPHC Board of Directors and/or via AUA through the Vice President for Administration or such other person as is duly authorized by AUA.
• Any other duties reasonably assigned.

Expectations:

• Provide high quality client counseling, as schedule permits, by monitoring client progress and adjusting treatment plans and assisting with crisis counseling.

• Adapting to changing environments and requirements, maintaining effectiveness in varying circumstances.
• Being willing and able to work flexible hours.
• Provide quality customer service, maintain a professional work environment and adhere to requirements of the Health Clinic policies and guidelines.
• Commit to engaging in productive work during the hours outlined for your position.
  • Ensuring deadlines for various tasks are met and assist in facilitating department activities.

• Timely and professional responses to all correspondence/communication (emails, telephone calls, and faxes) with AUA community and partners
• Prepare reports as requested.

Education/ Qualifications:

• Licensure or Board Certification by the relevant licensure or certification board

• Doctoral Degree in Business Management, Medicine, Psychology or closely related field

• At least three (3) years post-training direct care experience as a physician or counselor
• Progressive management experience coordinating and managing healthcare in a complex environment to include accreditation, ensuring compliance, and promoting continuous quality improvement.
• Strong written, oral, and interpersonal communication skills
• Excellent problem-solving, facilitation, and analytical skills
• Sophistication with electronic health records
• Exceptional interpersonal skills, flexibility, and solutions-focused outlook

Position requirements:

• Participate in all related job training opportunities as specified.
• Working knowledge and application of the Family Educational Rights and Privacy Act (FERPA) and The Health Insurance Portability and Accountability Act of 1996 (HIPAA) 
• Maintain certification/licenses required.

Performance Competencies and Criteria:

Performance criteria shall include achievement of tasks set out in the job description, performance plan, and the following competencies.

Core Competencies:

• Organizational Astuteness – time management skills; exercise good judgment and decision-making ability; goal setting based on priorities and comprehensive reporting/ tracking systems with accuracy, accountability and reliability and maintaining and improving processes. Information gathering and monitoring skills.
• Building Rapport – developing good work relationships.
• Awareness – knowledge of policies and procedures; exemplifying excellent customer service skills and patient care.
• Interpersonal Relations - recognizing the “people” aspect of issues and the need for positive relationships to produce good results through interaction with others.
• Personal Work Ethic – General presentation, attention to detail, timeliness and accuracy
• Communication Skills – excellent written, oral, and listening skills

• Physical Requirements: These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements.
• Physical Exertion: The incumbent may be required to lift up to approximately 25 pounds.
• Vision: Requirements of this job include close vision.
• Speaking/Hearing: Ability to give and receive information through speaking and listening.
• Motor Coordination: While performing the duties of this job, the incumbent is frequently required to sit. The incumbent is periodically required to talk and hear. The incumbent is occasionally required to stand, walk; reach with hands and arms; and stoop, kneel, crouch or bend.

In addition to the core competencies identified as being required, the following competencies are also integral to the position:

• Team skills – being able to work collaboratively with others in a participative management environment; working independently as well as working in a team
• Tact – an understanding of what to say or what not to say in order to avoid offending someone, being respectful and polite when dealing with people
• Integrity – can be trusted to perform duties in a proper and honest manner
• Computer Skills – uses appropriate computer skill and knowledge to achieve work goals