Market Operations Manager

Company description:

Digicel Group Limited

Job description:

Primary objective of the job: 

• Drive Diaspora revenue growth into assigned Digicel markets across the Caribbean and Central America
• Partner with in-market and Diaspora Commercial teams to execute Diaspora initiatives that support revenue and subscriber targets
• Monitor and improve commercial performance through disciplined tracking of subscriber growth, transaction volume, and revenue per customer
• Analyze market and performance data to identify gaps and support timely corrective commercial actions.
• Conduct ongoing competitor analysis and provide insights to strengthen Diaspora performance and response actions
• Coordinate rollout of campaigns, lifecycle initiatives and promotional activity impacting Diaspora performance

Main Duties and Responsibilities:

• Drive execution of Diaspora commercial plans for assigned Digicel markets
• Monitor daily and weekly revenue and subscriber trends and identify performance gaps
• Liaise closely with in-market and Diaspora Commercial teams to align on growth priorities
• Support implementation of offers, pricing initiatives, and tactical campaigns aligned to market needs
• Track active subscriber growth and support reactivation of dormant customers
• Monitor churn trends and coordinate mitigation initiatives with relevant teams
• Analyze key commercial drivers including transaction volume, frequency, and revenue per customer, and support actions to improve performance.
• Coordinate execution of Diaspora campaigns and ensure timely market rollout
• Monitor campaign performance and assess impact on revenue and subscriber growth
• Conduct ongoing structured competitor monitoring and provide clear summaries of pricing, offers, and market activity
• Prepare weekly and monthly commercial performance reports and variance analysis for management and market teams
• Escalate commercial or operational risks impacting Diaspora revenue delivery

Qualifications and Experience Required:

• Bachelor’s degree in Business Administration, or equivalent;
• 2+ years’ Commercial experience in telecommunications, remittance or related field;
• Strong leadership, people management and relationship management skills;
• Strong communication and analytical skills;
• Proven track record of driving results in a fast-paced and constantly changing environment;
• Understanding of Caribbean and Latin American Diaspora required;
• Strong communicator with exceptional written and verbal communications skills
• Flexible and resilient to excel in a fast moving industry
• Hands-on
• Experience in or affinity with CALA markets