Manager – Business Support (Contract)

•  Contributes to strategic problem-solving sessions with key stakeholders to advance strategic initiatives
• Manages routines related to tracking KPIs and delivery of commitments, holds leaders accountable to commitments (incl. OKRs)
• Ensures strategic pillar assignments under “Optimizing Operating Model” and “Strengthening Internal Controls” are being executed in accordance with agreed risk management, reporting and compliance requirements and in accordance with the Bank’s policies and procedures.
• Ensures Internal and external audit reports are reviewed and actioned by the respective Chief Operating Officer (COO) functions, within agreed timelines, identifying and recommending mitigants to eliminate negative root causes. 
• Manages relationships with internal stakeholders necessary for the execution of the COO’s strategic initiatives and line functions.
• Aligns cross-functional stakeholders including executive sponsors for strategic problem-solving sessions, project updates etc.
• Consults heads of business units on operating model changes including business processes and helps to design change management planning where necessary to improve process efficiency or performance
• Leads the identification of and creation of reporting capabilities for key performance metrics to assess the functions reporting to Group Information Technology, Group Underwriting & Credit Support, Enterprise Operations, Procurement and Enterprise Information Management.

• MBA in Finance, Banking or other related field 
• Plus 5 years’ working experience
• Over three years’ experience in strategy, management consultancy and project management at a senior level

Required Skills and Specialized Techniques: 

• Effective multi-tasking 
• Sound knowledge of change management 
• Strategic Problem-Solving 
• Advanced Data & Financial Analytics 
• Strong knowledge of corporate governance