MICE Coordinator

MICE Coordinator needed to join our team.

About Us

One of Jamaica's largest 5-star hotel located in Lucea, Jamaica, with other resorts in Mexico, Dominican Republic, Brazil, Spain and Italy. We were named as the Top Employer in Latin America & Jamaica for three consecutive years; 2021, 2022 & 2023. 

We are looking for a results-driven candidate to increase the income of group sales through follow-ups, quotes and closures, always prioritizing service quality.

Qualification and Experience:

• Sales/Marketing certification or related qualification from a recognized tertiary institution
• 1-2 years’ hands on sales experience
• Excellent sales techniques to achieve / exceed set targets
• Customer orientation and service excellence
• Excellent interpersonal and sales skills
• Operational experience in a luxury hotel is an asset
• Excellent oral and written communication skill
• Spanish as a second language is required

Main Responsibilities:

• Be responsible for the timely monitoring of customers by various means of communication (email, telephone etc.)
• quotation, monitoring, blocking and contract spaces and venues for groups and events.
• Preparation of contract, proforma and collection of the first deposit.
• Preparation of the files of the confirmed groups and events and transition them to the hotel coordinators
• Customer Service
• Join effort to achieve the established sales objective.
• Solve doubts or situations that may arises with customers before arriving at the hotel.
• Schedule and execute site inspections, fam trip, VIP’s and special clients.
• Listen and report customer needs, giving structured feedback for the constant improvement of operational and sales processes.
• Occasionally, attendance at specific forum and fairs of the sector.

Palladium Perks

• Competitive compensation package
• Quarterly employee recognition programs
• Robust learning & development programs
• Uniforms
• Paid leave entitlement
• Medical & life insurance
• Transportation
• Meals
• Accommodation (Conditions apply)

Please submit Applications along with Resume by Friday October 10, 2025.