Logistics Customer Service Agent - Kingston

Duties and Responsibilities:

• Respond to customer inquiries (via telephone, email, social media and other mediums according to assigned team requirements)
• Provide exceptional service to customers during each interaction
• Address customer concerns and inquiries
• Provide services to customers as required by company standard operating procedures
• Provide solutions to customers that addresses their needs
• Adhere to all company guidelines regarding the delivery of service to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Requirements:

• Minimum 3 CXC passes or equivalent qualification is preferred, Or a combination of experience and related skills and the ability to pass internal assessments.
• Customer Service experience in a call center or similar business environment is preferred but not a must.
• Excellent Customer Service skills
• Excellent written and verbal communication skills
• Exhibit exceptional phone etiquette and professionalism
• Must be able to demonstrate computer proficiency 
• Must be able to type a minimum of 25wpm or more
• Must be able to work ANY Full-Time Shift including weekends and holidays
• Must be able to submit to a Criminal Background Check and Drug Screen
• Must have a bank account with an established Commercial Bank