Loans Processing Officer

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Branch Sales team in the capacity of:

Loans Processing Officer
(Grade 3)

Assist the Sales Team in a timely and efficient manner while delivering a high standard of professional service, including value-added after-sales service, to ensure customer satisfaction.

Manage transactions and queries and ensure they are completed in a timely manner and in keeping with the banks service standards.

Assist management with activities that can deepen customer loyalty and goodwill, as well as actively cross-sell the group’s products and services to existing clients.

Location: Kingston

As a Loans Processing Officer, you will:

• Provide superior service to all internal and external clients, consistent with Sagicor Customer Service Standards at every point of contact.
• Work with the branch and credit team in the achievement of growth targets and the achievement of the Bank’s Business and Strategic Plan related to retail sales.
• Prepare loan files after loan disbursement.
• Assist with the preparation of security documentation.
• Assist with updating clients KYC information.
• File loan files and maintain proper credit filing system.
• Assist with the clearing of overdrawn accounts.
• Assist with the pre assessment of proposed Loan Clients
• Assist with loan queries received through email, Call Centre and Web queries.
• Prepare disbursement letters.
• Prepare posting restrict and referral report and send to Centralize Operations on a daily basis.
• Assist with the postings of Manual Loan payments and other loan and fees entries.
• Prepare entries for posting of loan transactions.
• Marketing and sale of banks products and service and referral of clients to PBO.
• Assist in actioning un-posted /rejected cheque & overdrawn account report.
• Adhere to the Computer Security policy and procedures in particular, protection of passwords, exposure of the system to viruses and improper usage of the bank’s computer system.
• Perform other job-related duties assigned from time to time.

What do you need?

• Bachelors' Degree in Banking & Finance, Business Administration, or a related discipline from a recognized tertiary institution.
• Experience in the area of credit or collateral securities in a financial institution is an asset.
• Experience in Customer Service is an asset.
• Sound knowledge of computer software packages including spreadsheet and word processing applications.
• Knowledge of the Bank’s Credit policies and procedures.
• High degree of accuracy and detail oriented
• Good organizational skills.
• Knowledge of Proceeds of Crime Act (POCA).
• Moderate selling, negotiating and customer service skills.
• High degree of confidentiality.
• Ability to work under pressure and on own initiative.
• Good communication skills.
• Good command of the English Language
• Effective team player
• Good interpersonal skills.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than December 19, 2025.

While we appreciate all applications, only shortlisted candidates will be contacted.