Laboratory Technician (Computer)

See Job Description

JOB DESCRIPTION AND SPECIFICATION

This document will be used as a management tool and specifically will enable the classification of positions and the evaluation of the performance of the post incumbent.

This document is validated as an accurate and true description of the job as signified below:

_____________________________________                  ____________________________

Employee                                                                      Date

_____________________________________                  ___________________________

Manager/Supervisor                                                       Date

_____________________________________                  ____________________________

Head of Department/Division                                          Date

_____________________________________                  ____________________________

Received in Human Resource Division                            Date Created/revised

Job Purpose:                                                                                                                   

Under the direction of the Network and Systems administrator, the incumbent is responsible for providing technical assistance to students, faculty and staff.  In addition, the incumbent would be required to perform advanced computer troubleshooting and basic data entry task.

Key Outputs:

• Hardware and Software tested.
• Computer Labs maintained.
• Simulator Labs maintained.
• Audio Visual equipment maintained.
• Inventory of I.T equipment maintained.
• Procedures, policies, and guidelines adhered to.
• Computers for use on the network are installed and configured.
• Activities are documented.

Key Responsibility Areas:

Technical / Professional Responsibilities

• Installs and configures hardware and software components.
• Repairs or replaces damaged hardware.
• Upgrades systems to enable compatible software.
• Installs and upgrades antivirus software.
• Performs tests on new hardware and software.
• Defines software, hardware, and network requirements.
• Troubleshoots hardware and software issues.
• Provides technical user support to internal and external customers.
• Be present, visible, and available to Faculty, staff and students requiring technical assistance.
• Provides answers to Faculty, staff and students who are experiencing I.T. related issues.
• Be acquainted with campus technology changes and problems.
• Assisting with the Inventory of Information Technology equipment.
• Adheres to correct procedures, policies, and guidelines.
• Documents all activities, record results and retrieve data.
• Maintains safe and clean work area and equipment.
• Schedules and prioritizes activities undertaken to meet agreed targets.
  •  Provides hardware and software support to staff, faculty and students.
  • Communicates technical problems and proposes solutions to the System and Network Administrator.

• Consults with System and Network Administrator to develop appropriate technical solutions, if necessary.
• Installs and configures computers for use on the network as required.
• Installs and configures printers for individual computers and or for use on the network as required..
• Conducts data entry duties.

Other

• Undertakes other related responsibilities as assigned

Performance Standards

• High level of satisfaction experienced by customers.
• Effective customer service and guidance provided for all customers

Internal and External Contacts (specify purpose of significant contacts):

Contacts within the organisation required for the achievement of the position objectives

Contacts external to the organisation required for the achievement of the position objectives

Required Competencies

Technical

• Excellent analytical and problem-solving skills
• Ability to learn, absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Knowledge of Company policies and practices
• Strong technical skills
• Highly self-motivated and directed
• Knowledge and understanding of computer lab environments.
• Knowledge of information systems environment, policies, procedures and standards
• Attention to details

    Core

• Good oral and written communication
• Good problem solving, technical and analytical skills
• Good customer focus skills

Minimum Required Qualification and Experience.

• At least an Associate Degree in Information Technology; Computer Science; Computer/Software Engineering; or any other related field
• Good troubleshooting and problem-solving skills
• Ability to work as a team member
• Good harnessing of technology initiative
• Good negotiating and persuading skills
• Sound judgment and analytical skills
• Excellent time management and organization skills
• Must be capable of working efficiently with a minimum of direct supervision
• Proficiency in the use of relevant computer technology both hardware and software
• Excellent knowledge of PC repair techniques
• Knowledge of Windows, Networking, Microsoft Suite and Applications

Authority To:

• Access to computer and simulator labs.
• Computer and simulator labs network.
• Apply the organization IT policy as required.
• To implement and maintain access.

Special Conditions

• Required to work beyond normal working hours at times to meet deadlines
• Required to travel island wide

Validation of Job Description

This document is validated as an accurate and true description of the job as signified below:

_____________________________________                  ____________________________

Employee                                                                      Date

_____________________________________                  ____________________________

Manager/Supervisor                                                       Date

___________________________________                      ____________________________

Head of Department/Division                                          Date

_____________________________________                  ____________________________

Received in Human Resource Division                            Date Created/revised

_____________________________________

Vice President, Office of Digital Transformation

 _____________________________________

President CMU