Knowledge Management Coordinator (KJESS)

This role is responsible for performing various tasks in accordance with standard operating procedures for: maintaining, updating, and creating policy, procedure, and guidance (“PPG”); leadership reporting; project management; PPG quality controls.

Join Our Team as a Knowledge Management Coordinator

Location: Kingston, Jamaica
Company: Jamaica Extended Support Services (JESS) – A KPMG Jamaica Delivery Center

Are you a detail-oriented professional with a passion for project management, process improvement, and knowledge management? Do you thrive in dynamic environments where innovation and collaboration drive success? If so, we invite you to apply for the Knowledge Management Coordinator role within our Risk Management – Independence (RM–I), Policy, Quality, and Training (PQT) team.

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About the Role

As a Knowledge Management Coordinator, you’ll play a pivotal role in maintaining and enhancing policy, procedure, and guidance (PPG) documentation, managing projects, and supporting leadership reporting. You’ll work closely with the JESS RM–I Risk Manager and PQT team members to ensure high-quality service delivery and continuous improvement.


Key Responsibilities

• Lead and manage multiple projects and initiatives with minimal supervision
• ​Drive innovation through automation, AI, and procedural enhancements
• ​Develop and maintain dashboard reports for leadership insights
• ​Monitor service level agreements and escalate risks proactively
• ​Collaborate with stakeholders to ensure timely execution of tasks
• ​Apply best practices in knowledge management and process optimization
  

Must-Have Qualifications

• Bachelor’s degree from an accredited institution
• ​Minimum 2 years of relevant experience in risk management or auditor independence
• ​Proven ability to manage projects and make impactful decisions
• ​Strong communication, analytical, and problem-solving skills
• ​Proficiency in Microsoft Office Suite and Power Automate
• ​Exceptional organizational and time management abilities
• ​Ability to build credibility and relationships across teams
  

Core Competencies

Business Skills:

• Communication
  
• Customer Service
  
• Collaboration & Teamwork
  
• Stakeholder Management
  

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Technical Skills:

• Drive Quality
  
• Problem-Solving
  
• Risk Management
  
• Information Systems Administration
  

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SPECIAL CONDITIONS

• KJESS uses a hybrid work model, allowing staff to work from home in Jamaica or in the office. Employees must be in the office at least five days per month, with more days possible if required by business needs.
• Expected to work in a fast-paced team environment.
• Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities.
• May be required to work extended hours periodically or on public holidays.
• We thank all interested applicants; however, only shortlisted candidates will be contacted.

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Why Join Us?

At JESS, you’ll be part of a forward-thinking team that values innovation, quality, and professional growth. You’ll contribute to meaningful projects that support KPMG LLP’s strategic goals while developing your own expertise in a supportive and dynamic environment.


Ready to make an impact?
Apply now and become a key player in shaping the future of risk management and knowledge excellence.

We thank all interested applicants however, only shortlisted candidates will be contacted. 

Please view the Job Description and APPLY on our job webpage below:

Knowledge Management Coordinator (APPLY HERE) 

Learn more about JESS here: K-JESS Homepage    

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