Senior Implementation Manager

· Coordinate internal resources and client and third parties/vendors for the flawless execution of projects

· Ensure that all projects are delivered on-time, within scope and within budget

· Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

· Ensure resource availability and allocation

· Develop a detailed project plan to monitor and track progress

· Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques

· Measure project performance using appropriate tools and techniques

· Report and escalate to management as needed

· Successfully manage the relationship with the client and all stakeholders

· Perform risk management to minimize project risks

· Establish and maintain relationships with third parties/vendors

· Create and maintain comprehensive project documentation

· Proven working experience in project management (in the BPO industry - preferred).

· Proven experience working large/complex projects.

· Proven experience managing multiple projects.

· Proven experience to handle change in a fluid environment.

· Proven experience in risk planning/mitigation.

· Excellent time management with ability to multiple-task.

· Excellent client-facing and internal communication skills.

· Excellent written and verbal communication skills

· Solid organizational skills including attention to detail and multi-tasking skills

· Strong working knowledge of Microsoft Office

· PMP / PRINCE II certification is a plus.

· Must have ability to travel (including international) to support projects up to 50% of time

Key Competencies

· Critical thinking and problem solving skills

· Planning and Organizing

· Decision-making

· Communication skills

· Influencing and leading

· Delegation

· Team work

· Negotiation

· Conflict management

· Adaptability

· Stress tolerance