Head of Technology

Leads the strategic direction, technological innovation, and operational excellence of the network department, ensuring the efficient and secure delivery of cutting-edge telecommunications solutions and driving the organization's technological advancement.

Job purpose:

Leads the strategic direction, technological innovation, and operational excellence of the network department, ensuring the efficient and secure delivery of cutting-edge telecommunications solutions and driving the organization's technological advancement.

Key Objectives:

Technology Strategy

• Develop and execute a forward-thinking technology strategy aligned with the company's business objectives. Incorporate cutting-edge technologies and industry best practices to drive innovation and deliver value-added services to customers.

Technology Implementation

• Lead the implementation of technology solutions, overseeing the successful deployment and integration of hardware, software, and network infrastructure to support business requirements.

Network Operations Management

• Ensure smooth and reliable network operations, overseeing network management, performance monitoring, and incident resolution to deliver high-quality services to customers.

Technology Operations

• Ensure smooth and reliable technology operations, including IT systems and service platforms, to deliver high-quality services to customers.

Security and Resilience

• Oversee the implementation of robust security measures to protect the company's technology assets and ensure the resilience of technology systems against cyber threats and potential disruptions.

Team Leadership and Development

• Provide strategic leadership and mentorship to the technology team, fostering a culture of excellence, collaboration, and continuous learning to drive technical expertise and professional growth.

Cross-Functional Collaboration

• Collaborate with key departments, including Network Engineering, IT, Marketing, and Customer Support, to support their technology requirements, drive process efficiencies, and enhance overall business performance.

Technology Innovation

• Stay abreast of industry trends and emerging technologies, identifying opportunities for technology innovation to enhance services, improve customer experience, and gain a competitive advantage.

Main Accountabilities:

Driving the strategic direction, technological innovation, operational excellence, and overall performance of the network department ensuring the delivery of cutting-edge telecommunications solutions, network reliability, and alignment with business goals.

Qualifications, Knowledge & Experience:

• A bachelor's degree in Engineering, Computer Science, Information Technology, Telecommunications, or a related field.
• A minimum of 6 years of experience in a senior leadership role within the network department of a telecommunications company or a related industry.
• Demonstrated experience in leading technology strategy development, network infrastructure optimization, cybersecurity, and team management.
• Proven track record of driving technological innovation, implementing best practices, and achieving operational excellence in a dynamic telecommunications environment.
• Relevant industry certifications, such as Cisco Certified Internetwork Expert (CCIE), Certified Information Systems Security Professional (CISSP), or Project Management Professional (PMP), are highly desirable.

Functional Skills and Abilities:

• Network Infrastructure: In-depth knowledge of network infrastructure components, including routers, switches, firewalls, load balancers, and related technologies, to oversee the optimization and maintenance of network systems
• Telecommunications Technologies: Familiarity with telecommunications technologies, such as VoIP, MPLS, SD-WAN, and SIP, to drive the implementation of innovative solutions and ensure efficient and reliable communication services
• Cybersecurity: Strong understanding of cybersecurity principles, best practices, and technologies to establish and maintain robust security measures, mitigate risks, and protect network systems and customer data
• Cloud Technologies: Familiarity with cloud computing concepts and platforms, such as AWS, Azure, or Google Cloud, to leverage cloud-based solutions and drive digital transformation initiatives
• Network Performance Monitoring: Proficiency in network performance monitoring tools and techniques to analyze network traffic, identify bottlenecks, troubleshoot issues, and optimize network performance
• Emerging Technologies: Awareness of emerging technologies, such as 5G, IoT, artificial intelligence, and automation, and their potential applications within the telecommunications industry
• Project Management: Strong project management skills to effectively plan, execute, and monitor technology projects, ensuring timely delivery, resource allocation, and adherence to budgetary constraints
• Vendor Management: Experience in managing relationships with technology vendors, conducting vendor evaluations, negotiating contracts, and ensuring compliance with service level agreements (SLAs).

Financial Responsibility: 

• Financial Planning and Budgeting: Develop and oversee the financial planning and budgeting process for technology initiatives, ensuring alignment with organizational goals, cost optimization, and effective utilization of financial resources
• ROI Analysis and Cost Optimization: Conduct ROI analysis for technology investments, evaluate the cost-effectiveness of projects, and implement cost optimization strategies to maximize the value of technology investments while maintaining financial discipline.