Support Admin( Temporary 2 Year's Contract)

Company description:

Digicel Group Limited

Job description:

Primary objective of the job: 

The Support Admin is a vital member of the Financial Systems teams and is responsible for providing technical support and assistance to users of the Finance team. This role focuses on ensuring the efficient operation of financial applications, troubleshooting issues, and delivering exceptional support to finance professionals.  The Support Admin is a key player in maintaining high levels of customer satisfaction and contributing to the overall success of the Finance support team.

Main Duties and Responsibilities:

• Provide day-to-day administrative support to the Financial Systems team
• Provide timely and effective resolution to inquiries, technical issues, and requests related to financial applications
• Conduct user training sessions and workshops to enhance Workday proficiency
• Create and update training materials and documentation for end-users
• Identify opportunities for process improvement and efficiency within the Workday ERP
• Collaborate with support team members to ensure a seamless workflow
• Coordinate meetings, training sessions, and workshops as needed with end-users
• Assist in tracking support team performance metrics

Academic Qualifications and Experience Required:

• Associate degree in Computer Science or related fields
• Proven experience in customer service or administrative roles
• execution
• At least 2 years proven experiencen in a similar role
• Excellent written and verbal communication skills
• Ability to multitask and work effectively under pressure
• Technical knowledge for basic troubleshooting is advantageous

Functional Skills:

• Ability to interact with leadership, key stakeholders, employees, and suppliers in a professional manner
• Ability to work with on own initiative