Guest Services/Concierge Agent

We are looking for a Guest Services/Concierge Agent for the Blue Haven Marina. The marina attracts vessels ranging in size from 25 feet to over 200 feet in length.

Guest Services/Concierge Agent

Job Overview:

We are looking for a Guest Services/Concierge Agent for the Blue Haven Marina. The marina attracts vessels ranging in size from 25 feet to over 200 feet in length.

Duties and responsibilities:

• Provide the highest level of customer care via concierge services and assist with the organisation of events and functions.
• Oversee, as well as provide customer reception, including face-to-face enquiries from customers and visitors. This includes creating employee schedules for marina and addressing Front Desk HR related concerns.
• Answer the telephone in a prompt and friendly manner and assist with enquiries.
• Update enquiries spread sheet.
• Maintain accurate records and berthing registers for all Marina customers. Knowledge of all customers’ status should be apparent at all times.
• Data entry for the updating of the customer database, various spreadsheets, and month-end statistics.
• Maintaining an efficient archival system by ensuring customer hard copy files are true and current.
• Process guests’ amenity billing (power and water).
• Invoice customers for services rendered.
• Debt collection from customers.
• Process credit card payments by debtors.
• Reconciliation of received monies.
• Ensure cash handling policies and procedures are met.
• Ensure daily fuel consumptions are logged.
• Reconcile and process daily fuel sales and update Fuel Summary Report.
• Open, sort and distribute internal and external mail; organise couriers as appropriate.
• Stock control of stationery, consumables (tea, coffee, etc..) and promotional literature and other merchandise, as necessary.
• Replenishing office supplies and consumables as required.
• Maintain a clean and tidy reception area.
• Other tasks as requested by Marina General Manager from time to time.

Qualifications:

• Experience on luxury yachts and/or at a marina operation.
• Experience in client relations within the hotel and/or cruise ship industry.
• Excellent interpersonal and organizational skills.
• The ability to speak additional languages would be a plus.