Customer Loyalty Specialist
Location: Trincity
Salary: TT$5,000
Employment: Contract
Mission Statement: |
At the Retention Centre of Excellence (RCoE) our mission is to create a highly motivated team who thrive on delivering an exceptional customer experience that will broaden and deepen relationships, creating happy customers while protecting our revenue streams.
Purpose of Role: A Customer Loyalty Specialist will engage with customers, listening to concerns and facilitating issue resolution and a sustainable relationship. This will be achieved through organized proactive and reactive campaigns where the Loyalty Specialist takes ownership of resolving customer issues with a clear drive to support the wider business with reducing churn. |
Primary Accountabilities: |
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Qualifications, Skills and Experience
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