FBB Engineer

Company description:

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job description:

Primary objective of the job: 

Designing, implementing, and maintaining the Fixed Broadband network infrastructure (Core and OLTs), ensuring the network's robustness, scalability, and security, contributing to the efficient delivery of high-quality services to customers.

Main Duties and Responsibilities:

• Ensure the stability and reliability of the fixed network broadband infrastructure, minimizing downtime and disruptions to deliver seamless services to customers.
• Support the expansion and growth of the mobile network by designing, implementing and documenting solutions to accommodate increasing demands and new technologies.
• Ensure that fixed network services are consistently delivered with a high quality of service that is preserved with network changes and upgrades
• Design, configure, and implement fixed broadband solutions, including BRAS, routers, Carrier grade NAT solutions, OLTs and other associated network elements, to support fixed broadband network functions across the Digicel group.
• Proactively monitor the FBB network, identify and resolve network issues, and perform root cause analysis to prevent future incidents.
• Continuously optimize the FBB network to enhance performance, capacity, and efficiency, ensuring the best possible user experience.
• Work closely with cross-functional teams to integrate FBB infrastructure with other network components and maintain accurate documentation of network configurations and changes.
• Provide technical support and rapid response to FBB related incidents, participating in an on-call rotation as necessary.

Academic Qualifications and Experience Required:

• Bachelor's degree in Computer Science, Telecommunications, or a related field. Equivalent experience and certifications will also be considered.
• Proven experience in the design, implementation, and maintenance of IP networks in a telecommunications or mobile network environment.
• Strong understanding of IP networking protocols, including BGP, OSPF, MPLS, TCP/IP, and VLANs.
• Familiarity with network security principles, VPN, firewalls, and intrusion detection systems.

Functional skills and abilities:

• Excellent problem-solving and analytical skills to diagnose and resolve complex IP network issues.
• Proficiency in using network monitoring and diagnostic tools to analyse network performance and identify bottlenecks.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Ability to work independently and manage multiple tasks simultaneously in a dynamic and fast-paced environment.
• A passion for staying up-to-date with the latest industry trends and emerging technologies in the IP networking space.

Financial responsibility: 

Support managing budgetary aspects related to IP infrastructure projects and ensuring cost-effective solutions are implemented without compromising network quality and security.