Showroom Supervisor, Standards Distribution Limited

Job Summary: 

The Showroom Supervisor is responsible for the day-to-day management of the Showroom’s operations in accordance with overall Company policy.

Job Description: 

• Plan, organize, direct and control the activities of Staff inclusive of performance management and handling disciplinary matters in accordance with Company policy.
• Ensure that staff is equipped with the knowledge and know how to service customers professionally by providing routine training and arranging for specific product training.
• Ensure weekly huddles are maintained to keep staff abreast of all current promotions or any other relevant information provided by the Company.
• Control stock levels and cyclical stocktaking to avoid stock loss, out of stock and over stock, ensure adherence to stock management processes to safeguard the assets of the Company.
• Receive and deliver goods in accordance with Company and Group policies.
• Ensure all goods that leave the Showroom are checked for customer signatures, serial numbers, quantity, colour, description, SDL item code, ID# and vehicle # where applicable. If the product is being sent to another Showroom, the item must be checked against the Goods Order Form.
• Ensure that the Showroom and stockroom is kept in a clean and tidy condition and that merchandise are tagged in accordance with approved price lists, and properly accounted for.
• Ensure Showroom is prepared for stock checks; assist with monthly stock counts and report on variances noted within allotted time. Conduct periodic stock checks.
• Develop, implement, and monitor sales plans to drive sales and to maximize store profitability.
• Drive sales of products, services, and credit by assigning goals to store teams to ensure achievement of established targets.
• Check daily cash receipts and manage all cash controls.
• Ensure all Hire Purchase contracts are vetted and are found to be correct before submission to Hire Purchase Manager.
• Ensure that customers are greeted in a timely manner and receive a high level of service in accordance with the Customer Care Handbook.
• Ensure all service complaints are received and inputted via the Service Module with follow ups being conducted as necessary.
• Ensure security of premises, product, personnel and other assets at all times.
• Perform all duties in conformance with appropriate health, safety, security and environmental and SDL’s policies and procedures.
• Comply with Group’s processes and policies as set out and stated in ANSA McAL Blue Book.
• Perform other related duties as may be required by Management.

Education and Experience Requirements: 

• Bachelor’s degree in business management/Administration, Marketing or a related field.
• Training in Leadership/Supervisory Management would be considered an asset.
• A minimum of three (3) years of proven sales experience, preferably in the retail environment.
• A minimum of two (2) years’ experience in a managerial capacity.
• Proficient in MS Office, including Word, Excel, PowerPoint, and Outlook.