Revenue Assurance Officer

Company description:

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job description:

Job Title: Revenue Assurance Officer   

Primary objective of the job:

The Revenue Assurance Officer will be responsible for sanitizing the data within the Sales Management Platform and ensuring the accuracy of subscription amounts invoiced to clients on a monthly basis. This will include the management of the monthly manual upload files to Billing Team as well as monthly submission of credit notes for processing

Main Duties and Responsibilities:

• Continuous review of all billed opportunities to ensure mandatory documents are uploaded
• Ensure accuracy of opportunity amounts (TCV/MRR/OTC) to billable amounts as per client contract
• Ensuring actual monthly charges invoiced to Clients agree to contracted agreements
• Liaise with Service Delivery/Corporate Fulfillment to ensure clients are invoiced timely and accurately and only upon delivery/provisioning of service
• Liaise with Technical Department to reconcile the active provisioned clients against billing platforms to ensure alignment
• Liaising with respective stakeholders to ensure compliance to billing policies
• Manage monthly manual uploads to Billings Team to ensure accuracy of information submitted
• Ensure opportunities that are to be invoiced on GP and CRM billing platforms are sent to the relevant teams to guarantee there are no gaps or overlaps in billing
• Liaise with Client Services, Credit & Collections and Service Delivery to ensure deactivation/disconnection of services in accordance with collections policies
• Review and investigate rebates to ensure validity
• Compile all rebates submitted by Client Services and Service Managers and populate additional mandatory fields required for approval by Group CFO
• Subsequent to relevant approvals, adjust rebate file to include information required by Billing Team and submit for processing within the relevant cycle
• Address all queries submitted by Service Managers, Sales Reps and Telesales agents as it relates to Sales Force discrepancy listing. Assist with resolutions where necessary
• Address queries submitted by Business Solutions Team and Client Services on customer billing/ invoices and rebates.

Academic Qualifications and Experience Required:

• Bachelor’s degree in Business Administration or Information Technology
• Knowledge of Billing Platforms, Ticketing Systems and Salesforce.com would be an asset
• Minimum of 3 years’ experience in customer service, support or telecommunications
• Advanced Proficiency in MS. Excel
• Candidates with a combination suitable experience and job knowledge can be considered in lieu of the qualifications mentioned above.

Functional Skills:

• Be meticulous and detail oriented
• Effective communicator
• Team player and familiar with the B2B Product Portfolio and provisioning systems while able to function under minimum supervision
• Ability to work in a fast-paced environment
• Ability to deliver against competing priorities
• Advanced Proficiency in MS Excel.