Collections Officer, ANSA Merchant Bank

Job Summary: 

The Collections Officer is primarily responsible for ensuring that delinquent and overdue accounts are updated in a timely manner. Identifying the root cause of the delinquency and applying corrective measures to update and rehabilitate delinquent accounts through different payment options, ensuring prompt contact and consistent follow-up with all customers in arrears, to minimize any negative impact on the overall arrears’ portfolio and financial performance of the Bank.

Job Description: 

• Contact customers and consistently follow-up on all assigned delinquent accounts.
• To capture all interactions, payment options, and collection activity in the Collection’s Module concisely and accurately to ensure all reports generated will be up-to-date.
• Contact clients with ACH rejects and NSF cheques for outstanding payments.
• Customer request and queries.
• Ensure all relevant arrears letters and payment arrangements are documented, saved, and dispatched in a timely basis, as per Collections Policy Manual.
• Handling Settlement of Insurance Claims pertaining to Portfolio assigned.
• Effect refunds to clients.
• Prepare Memos to a) Settle closed accounts.  b) Transfer funds c) Adjust balances.
• Prepare Statements and Letters at client’s requests.
• Reconcile customer’s accounts & solve queries.
• Handle incoming calls from clients.
• Sundry duties assigned.

Education and Experience Requirements:

• Minimum 5 O-Level /CSEC passes.
• Bachelor’s Degree in a business-related field.
• Three years working experience of which at least two should be in the field of Collections.
• Working experience in Banking /Financial Institutions will be considered an asset.
• Equivalent combination of qualification and experience
• Experience and proficiency in Microsoft Office applications with particular emphasis on Excel, Word & Outlook
• Proficiency using information systems.
• Strong organizational and time management skills
• Ability to work in a confidential environment.
• High degree of integrity and commitment
• Must be able to adhere to timelines and set deliverables.
• Excellent oral and written communication skills
• Strong numerical orientation
• Excellent analytical and problem-solving skills
• Good interpersonal skills and team orientation
• Team Player with excellent interpersonal skills and member service skills