Regional Supervisor, TATIL

Job Summary: 

The Regional Supervisor will be responsible for supervising the operations of the South Branches, and ensuring efficient client services to all customers. The Regional Supervisor provides necessary support to branch staff in expanding client base, ensuring that all underwriting policies are adhered to, and provides training to branch staff when necessary to ensure a highly skilled and competitive team.

Job Description:

• Pursues the Sales of the company’s products and supports the efforts of the branch staff in the achievement of the company’s goals and objectives for quality portfolio growth which includes the auditing of branches.
• Ensures the provision of required support and service to client in the development of new business cross selling and retention/satisfaction of current customers maintains close relationships with a view towards increasing the portfolio of quality business and ensures effective communication with other departments.
• Prepares Branch Plans, including budgets, goals, and objectives, taking into consideration the Company’s Strategic Objectives, and ensures the implementation of such to achieve predetermined financial and non-financial objectives.
• Monitors the operations and provides effective Supervision, Leadership and Guidance as it relates to the coordination of Branch activities and staff within the unit, to ensure development and compliance with corporate policy; and provides feedback on performance of branches to Manager – Agencies & Direct Sales.
• Ensures the prompt Reporting and Processing of Business transacted by Branches and department staff; as well as timely completion of Branch Office Administration encompassing Underwriting of New Policy, Retention of existing Business and Premium Processing.
• Identifies needs and implements appropriate Sales and other Training for department staff in collaboration with Manager – Agencies & Direct Sales.
• Monitors and administrates policies and procedures related to the direct retention of clients.
• Ensures and actively supports the achievement of business development targets as outlined in the corporate plan for the period. Submits weekly and monthly production reports, as well as reports on Sales Performance to Manager – Agencies & Direct Sales.
• Ensures relevant Policy Research and accurate Quotations and reports as required from time to time. Also oversees Policy Administration throughout all branches provides exceptional client service in dealing with renewals and claims.
• Tests new agents for Branch Managers, including identifying new prospective recruits and working with the appropriate sales manager to extend distribution channels.
• Performs other related duties as required.

Education and Experience Requirements:

• 5 Ordinary Level passes including Mathematics and English.
• Degree/Diploma in Business Administration or related field.
• Professional Insurance qualifications such as A.C.1.1., A.R.M. or Diploma in Insurance will be an asset.
• Minimum 5 years in insurance background, of which at least three should be at a supervisory level.
• Work experience should include a strong involvement in customer service and marketing.
• Working knowledge of Microsoft Office Suite.
• Training in Customer Services procedures and policies.
• Knowledge of the company’s products and services, along with the policies and procedures for the administration.