Spa Supervisor

The Spa Supervisor will oversee the spa coordinators and spa attendants and will lend support when needed. The Spa Supervisor will also assist the Spa Manager in the day-to-day operations of the department and oversee all spa operations in the Spa Manager’s absence.

Spa Supervisor

Job overview

The Spa Supervisor will oversee the spa coordinators and spa attendants and will lend support when needed. The Spa Supervisor will also assist the Spa Manager in the day-to-day operations of the department and oversee all spa operations in the Spa Manager’s absence.

Duties & Responsibilities:

• Responsible for training all new front desk staff, and spa attendants and ensuring all job requirements and standards are met directed by the Spa Manager.
• Knowledge of Maestro Spa Software System an asset.
• Effectively resolve guest complaints and communicate with the Spa Manager regarding issues and resolutions.
• Assist the Spa Manger in coaching and evaluating of spa team performance.
• Assist with monthly inventory.
• Maintain all guest supplies and assist in ordering as needed.
• Maintain retail area and check retail stock daily.
• Strong retail skills.
• Ensure adherence to quality improvement or corrective action plans.
• May be required to perform spa services when and if needed.

Qualifications:

• Proficient with computers including Microsoft Office.
• Minimum 2-4 years customer service experience -preferably in the hospitality industry.

Minimum 2 years of experience in a Supervisory Role Minimum 3years of experience as a therapist (Aesthetics or Massage)