Guest Services Supervisor

The guest service supervisor will coordinate all aspects of the guest services department, including quality and service standards. Directs, implements, and evaluates the quality of products and services given to customers and employees.

Guest services supervisor

The guest service supervisor will coordinate all aspects of the guest services department, including quality and service standards.  Directs, implements, and evaluates the quality of products and services given to customers and employees.

Job Description

• Supervise daily shift operations, ensure enough personnel coverage, and coordinate breaks and schedules.
• Handling reservations, cancellations, and hotel assignments, as well as maximizing occupancy rates and inventory management.
• Train guest service staff in how to improve their customer service abilities and knowledge of hotel offerings.
• Upselling hotel amenities and services to improve the guest experience and earn revenue.
• Ensure guests get the best check-in and check-out experience.
• Handle guests’ complaints and ensure that they are resolved quickly, courteously, professionally, and to guests satisfaction.
• Enforce company policy in accordance with the Employee Handbook and Guest Services Associate Manual.
• Complete incident reports
• Conduct regular staff meetings for Guest Services Agents

Qualifications

• Speak and write English clearly & articulately.
• Outgoing & friendly personality
• Prior customer service/hospitality experience.
• Minimum of 2 years supervisory experience
• Must be a team player with strong communication skills, have a positive attitude, and an outgoing personality, with the ability to work well unsupervised.