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Call Center Agent - Kingston
Centerfield
- Kingston and St. Andrew / St. Catherine
- Not disclosed
- Permanent full-time
- Updated 21/09/2023
- Elephant Group
Representative uses a consultative process to understand the needs of potential customers, guide them to the best possible solution, answers questions and provides them with the services that best suits their needs.
Representative will use a consultative process to understand the needs of potential customers, guide them to the best possible solution, answers questions and provides them with the services that best suits their needs.
Essential Duties:
- Use a customer-focused, qualification process to transfer customer calls.
- Place and receive calls in order to qualify customers based on appropriate products in a timely, efficient and professional manner.
- Maintain expert-level knowledge on the features and business applications of the company's product line.
- Performs other related duties as required.
Required Skills, Abilities & Knowledge:
- Minimum high school certificate and/or a HEART Certification or equivalent.
- Minimum of 2 to 3 CXC subjects including English.
- Prior experience in the Call Center Industry would be an asset but not required.
- Requires positive attitude, excellent telephone etiquette and personal demeanor.
- Must have excellent organizational, written, and oral communication skills.
- Requires the ability to work cooperatively with your leaders and peers.
- Must have basic Computer Skills.
- Requires the ability to work cooperatively with your leaders and peers.
- Must have flexible availability to work any day and anytime of the week
- Maintains product knowledge as instructed by leader.
- Must be able to operate in a fast pace environment.
What we Offer:
- Advanced, dynamic sales training
- Performance based advancement
- Performance incentive structure with unlimited earning power
- Competitive and achievable incentive and bonus structures
- Paid vacation
- Discounts to local partnered vendors
- "Top Rep" incentive USD$50
- 100% Free health insurance
Ref: Call Center AgentsCC