Retail Sales Advisor

Retail Sales Advisor

Salary: TT$4,000

Location: San Fernando

Industry: Retail

Role Purpose

To provide the best in class retail experience with each customer, providing them with solutions and recommendations that will satisfy their telecoms needs, positively memorable and outstanding service every time.

Position Summary

An energetic, driven and ambitious individual who enjoys dealing with people on a daily basis will fill this role. A Retail Sales Advisor will find creative and honest ways to meet and exceed sales targets daily, keen about learning new techniques and enjoys working in a fast-paced environment where products are dynamic, people are unpredictable. The Retail Sales Advisor will enjoy thinking on their feet to provide quick sales solutions and problem resolutions.

The role is split into a number of job “functions” that the post holder will be required to undertake as and when requested by the Store Manager. The post holder will be required to learn all of these functions and to rotate through these in order to ensure the successful running of the store.

JOB FUNCTIONS & RESPONSIBILITIES

Store Greeter

• Be as the “face” of the branch and the THE COMPANYC Retail Brand
• Demonstrate warmth, care and willingness to assist
• Ensure ALL customers who enter the are greeted with a genuine smile or physical acknowledgment even if you are talking to another customer
• Help customers with quick questions and finding their way around the store, without prolonging the conversations.
• Always ask customers their names
• Pass customers onto your colleagues by name
• Show customers how the queue system works
• At quiet moments in the day use demos and live services to attract customers into the store or to gain the interest of customers who are just browsing.

Sales Advisor

• Use THE COMPANYC Retail sales cycle to thoroughly explore customer’s needs and help them buy
• Be actively engaging on the shop floor to interact with customers who are seeking help to buy
• Walk the store with customers and demonstrate how devices work in an effort to encourage customers to buy
• Meet and engage customers on the shop floor and away from the desk
• Use questioning techniques aligned to the sales cycle to close sales
• Upsell at every opportunity to achieve and exceed revenue targets
• Attend and participate in all Sales related training
• Use prescribed sales scripts when required
• Ensure sales inventory are stored safely.
• Process all sales transaction efficiently to ensure inventory balances are accurate.
• Report end of shift inventory balances using prescribed tools and processes

Service Advisor

• Demonstrate warmth, care and willingness to assist
• Meet and greet all customers with a genuine smile or physical acknowledgment even if you are talking to another customer
• Help customers with quick questions and finding their way around the store, without prolonging the conversations.
• Be actively engaging on the shop floor to assist customers looking for help with their bills or other services
• Spend recommended time explaining to customers how services work
• Assist customers who are experiencing faults with their products and services
• Assist customers with bill queries, account set up and other service activations
• Educate and assist customers who are transitioning from one device brand or Operating System to another
• Proactively seek out customers who need assistance to attentively respond to their concern
• Be patient to resolve customers queries and questions
• Use approved script and protocol to handle difficult or challenging situations
• Make recommendations that will address the customer’s concern and mitigate future service interruptions
• Explain and educate customers on policies e.g. return policies, Service Level Agreements, Terms & Conditions
• Assess customers’ faulty devices to determine repair process

Business Advisor

• Set and keep appointments with small business customers to introduce and demonstrate in-store solutions
• Respond to queries from small business customers within chartered timeframes
• Proactively sell and make recommendations to small business customers on products, services and accessories that will enable productivity
• Educate and assist customers who are transitioning from one device brand or Operating System to another

Cashier

• Accurately process all customer transactions effectively, in a quick yet engaging manner.
• Look for ways to introduce accessories into the transaction if none have already been discussed.
• Use the customer’s name and thank the customer for their business when saying goodbye, inviting them to return at any time.
• Use cash tills effectively to ensure accuracy.
• Ensure minimum margin of error when handling cash transactions
• Report end of shift cash balances using prescribed tools and processes.

ESSENTIAL SKILLS AND QUALIFICATIONS 

• Community college graduate or equivalent Retail experience
• Be an advocate of the customer
• Demonstrate a willingness to be of service
• Enjoys working with a team
• Enjoys challenges and achieving goals
• Know how to use a computer
• Uses simple and inspiring communication
• Has an impressive sales record
• Respects your team and always deliver what you promise
• Always trying make things better for yourself and your team
• Never settle for second best