Sales Trainer

The Sales Trainer will be accountable for ongoing facilitation and mastery of our call center training programs. This includes product knowledge, sales closing techniques, systems training, continuing education, special initiatives, and more.

The Sales Trainer will be accountable for ongoing facilitation and mastery of our call center training programs. This includes product knowledge, sales closing techniques, systems training, continuing education, special initiatives, and more. They will assist as needed with Sales Operational support, while maintaining their sales and operational knowledge.

They will work closely with various department leaders in identifying needs for further agent development as well as monitor the knowledge transition of the classroom training to productivity in an effort to meet overall business performance goals.. In addition, the Sales Trainer must successfully train best practices while providing coaching, guidance and the feedback needed to create the highest quality agents.

Required Skills, Abilities & Knowledge:

• Properly onboard new sales experts
• Report on the impact of new and existing training programs (e.g. sales achieved, agent behavioral trends etc.)
• Administer training for designated customer groups with the ability to deliver, project and motivate trainees through effective training methodologies both in group and individual classroom dynamics.
• Collaborate with management to identify company training needs, identify performance gaps and implement training best practices to ensure alignment with company needs.
• Must have previous experience in call center sales environments and working knowledge of system processes to ensure successful delivery of training.
• Excellent verbal and written skills with experience of creating effective presentations in Microsoft Office PowerPoint.
• Must be detail oriented and exhibit proficiency in follow-up and time management skills.
• Must be self-motivated, highly enthusiastic, and able to work with minimal supervision.
• Proficiency in MS Office (Outlook, Excel, Word and Power Point).
• Must have 1 year training experience in related field or industry
• Ability to make sound decisions quickly in a fast-paced work environment.
• Strong interpersonal skills and the ability to communicate with various levels of employees.
• Excellent organizational skills and ability to demonstrate high level of accuracy.
• Ability to fosters open two-way communication
• Must be a problem solver and highly organized
• Must have a flexible schedule to train in hours that meet business needs.
• Ability to manage the full training cycle, including in-person activities and web-based learning