Travel Agent

Company description:

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job description:

Main Duties and Responsibilities:

• Always maintain a positive and professional attitude toward customers and team members.
• Provide professional customer support and ensure customer satisfaction is always achieved.
• Thorough knowledge of the company's products & services, to ensure customer is provided with accurate solutions and responses to questions.
• Respond to customer inquiries in a timely and efficient manner.
• Open and interactive communication with colleagues to ensure customer satisfaction and achieve the department’s goals.
• Ensure department’s service level agreements are always maintained.
• Go the extra mile to engage customers.
• Act as the company/client/customer gatekeepers
• Adhere to all company and department policies and procedures.

Academic Qualifications and Experience Required:

• 5 O’ Level passes inclusive of Mathematics and English
• Proficiency with the use of Microsoft Office Suite
• Use Of Sabre will be an asset
• Strong verbal communication skills along with active listening
• Must be available to work on a rotational eight (8) hour shift system inclusive of weekends and holidays.
• Strong command of the English language
• Prior experience in an Airline / Travel Agency environment will be an asset 
• Fluency in Spanish will be considered an asset. 
• Must be vaccinated.