Credit & Collections Assistant

Company description:

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean, Central America and Pacific, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job description:

  Job purpose:

Ensure the markets in the cluster collects on their outstanding balances within the customers’ credit terms and conditions while supporting the customer experience to ensure the journey is positive.  

Our Ideal Candidate can be based in Aruba, Anguilla, Antigua and Barbuda, Bonaire, British Virgin Islands, Cayman Islands, Curacao, Dominica, Grenada, Monsterrat, St. Kitts, St Lucia, St. Vincent, Turks & Caicos.

Key Objectives:

• Reduce Aged Debt and balances over 60 days
• Ensure DSO is within group guideline
• Minimise bad debt write-offs
• Collect outstanding balances timely
• Ensure adherence to the company’s credit & collections policies and procedure

Main Accountabilities:

Reduce and maintain the aged debt

• Ensure all past-due balances are followed up on and collected timely
• Ensure balances over 60 days are actively being monitored and followed up on
• Ensure the company’s credit and collection policies are complied with, such as the dunning process, bad debt, credit notes
• Oversee the dunning process
• Assist with the revenue assurance function, by reviewing manual customer invoicing for ICT accounts to ensure accuracy
• Negotiate suitable settlements with customers on past-due balances
• Ensure payments are accurately applied to customer accounts in a timely manner
• Recommending accounts for bad debt write-offs
• Engage and refer customer accounts to debt collectors, legal where appropriate

Reporting

• Prepare credit and collections reports such as, collections, aged debt tracker, credit notes, revenue, forecasts and other ad hoc reports
• Review and assess the bad debt provision adequacy, make recommendations to the Credit Manager as necessary
• Track and report on debt collection and retention campaigns

Administrative

• Reconcile customer accounts
• Assist with customer queries
• Prepare demand letter
• Review and approve activations, terminations, rebates and credit notes
• Support company’s retention strategies where relevant to the credit and collections processes
• Monitor Shared Services Centre to ensure they stay within their KPI’s and make recommendations where necessary
• Maintain a Return Cheque Database
• Any other duties that may be assigned from time to time

Qualifications, knowledge & experience:

• Diploma or Certificate in Accounting, Business Administration or Credit & Collections related education
• At Least one year of experience working in a similar credit and collections role
• Proficient in using MS Office and other related computer applications

Functional skills and abilities:

• Possess excellent communication and negotiation skills
• Detailed and meticulous
• Proactive
• Experience in working in a high-paced collection environment
• Target oriented
• Excellent analytical Skills
• Problem-Solving Skills
• Customer focus and entrepreneurial spirit as well as being a team player
• Ability to deliver results in a fast-paced and dynamic environment
• Ability and desire to learn new skills
• Strong organizational skills and attention to detail.

Key stakeholders:

• Group Finance
• Cluster Finance & CFO
• Credit & Collections Manager
• Digicel Business / Corporate Care
• Shared Services Centre
• Market CEO and Senior Management Team