Guest Services Manager
Grand Palladium Resorts
- Hanover / St. James / Westmoreland
- Not disclosed
- Permanent full-time
- Updated 11/08/2023
- HR
We are seeking an experienced Guest Services Manager to join our company. The candidate should possess an outgoing personality to make clients feel satisfied and comfortable during all interactions. You will lead the team to implement strategies to resolve guests’ enquiries dissatisfactions.
We are seeking an experienced Guest Services Manager to join our company. The candidate should possess an outgoing personality to make clients feel satisfied and comfortable during all interactions. You will lead the team to implement strategies to resolve guests’ enquiries and resolve any dissatisfaction.
Qualification and Experience:
- Bachelor of Science in Hospitality and Tourism Management, Business Administration or related field
- 2-3 years’ experience is similar position within a large 5-star luxury hotel
- Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
- Familiarity and interest in industry’s latest trends
- Hands on experience with guest relationship management software
- Proficiency in English, (multilingualism will be considered an asset)
- Excellent problem resolution skills along with outstanding communication and active listening skills
- Ability to work flexible hours
- Highly responsible and reliable with a professional presentation
Main Responsibilities:
- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
- Respond to guests needs and anticipate their unstated ones
- Expect and react promptly to guests’ requirements and inquires
- Actively listen and resolve guests’ complaints
- Oversee and coordinate all arrivals and departures of special guests (VIPs, etc)
- Coordinate and manage communication between guests and staff
- Promote all amenities, conveniences and programs offered
- Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
- Examine activities logbook, assign tasks appropriately and implement control schedule daily
Benefits:
- Competitive compensation package with incentives
- Management level Accommodation
- Health and Life Insurance
- Pension Plan (Optional)
- Uniform & Meals
- Training & Development
- Numerous growth opportunities
- Good management skills
- Excellent interpersonal skills
- Excellent communication skills both verbally and in writing
- Ability to work in a fast- pace, high energy and demanding work environment
- Ability to work under pressure
- Good knowledge of the hotel operations or ability to learn quickly
- Team player with an ability to motivate team members
- Dedicated, hard-working, self – motivated and solution oriented
- Excellent time management skills; ability to prioritize and coordinate details; ability to multi-task and use initiative.
- Ability to work flexible hours and multitask
- Practice safety standards at all times
Please submit Applications along with Resume by Friday, September 1, 2023. We thank all applicants for their interest but only shortlisted candidates who meet the requirements will be contacted.