Ibex Career Expo July 2023

IBEX is hiring 60 outstanding agents for Customer Service, Technical Support and Sales roles. Candidates who successfully pass the video screening element will be invited on-site for an exclusive hiring event in July.

Responsibilities

• Respond to customer inquiries while promoting/selling products and services in a call center environment.
• Research and resolve complaints to ensure customer retention and satisfaction.
• Process orders, address billing questions, and resolve basic technical issues while delivering on performance goals.
• Consistent performance within a fast-paced and constantly changing environment.
• Offering solutions for customers requesting membership cancellation.
• Being available to work weekends and/or Holidays.
• Contributing to a diverse team

A successful Associate will have the following skills:

 Customer Focus

• Excellent customer service skills – i.e. customer-obsessed
• Takes ownership of problems and dives deep into customer issues to resolve root causes of customer issues
• Excellent interpersonal skills
• Ability to empathize with customers
• Positive attitude
• Ability to identify customer needs and provide appropriate solutions
• Avid reader or loves watching movies and has the ability to give a summary of the book or movie.
• Patient and able to provide troubleshooting steps for customers who are not tech-savvy.

Communication Skills

• Excellent communication skills via phone, email and chat
• Good comprehension skills—the ability to clearly understand and state the issues customers present

• Ability to communicate correctly and clearly with both internal and external customers
• Good composition skills—the ability to compose a grammatically correct, concise, and accurate written response
• Excellent documentation skills
• Familiarity with informal American English (i.e. slang, emoticons)
• Can use the brand voice – e.g. can build rapport and articulate value proposition

 Technical Skills

• Excellent typing skills – 25 wpm or higher with high accuracy and proper grammar
• Tech savvy with the ability to perform basic troubleshooting on devices and apps
• Ability to use a desktop computer system & familiarity with Windows, Macintosh, Microsoft Outlook, and Web Browsers
• Ability to multi-task
• Efficient at leveraging self-service resources such as KC or help center (e.g. references & searching for blurbs) and is able to escalate issues beyond their knowledge

Problem Solving Skills

• Solution-focused and able to work in the grey for positive outcomes
• Critical thinker who solves routine problems effectively, using available resources to gather all necessary information
• Fast learner and good decision-making skills

• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to deal with ambiguity