Customer Service Representative, ANSA Motors

Job Summary: 

The Customer Service Representative (CSR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their transportation and mobility needs. The CSR will provide administrative support, service customers, system updates and asset management at branch location.

Job Description: 

The Customer Service Representative will be responsible to:

• Greet all customers.
• Provide information in a professional and courteous manner.
• Create reservations received.
• Manage the assignment of trips and dispatching of vehicles.
• Manage roasters of drivers.
• Create and close Rental Agreement.
• Asset verification on a daily basis.
• Understand rental terms and conditions.
• Any other duties as assigned by General Manager.
• Ensure that accurate documents are entered in Rental software and submitted to Finance.
• Ensure asset verification, and ready to rent quality.
• Manage customer service experience.
• Provide support and information to lease customer.

Education and Experience Requirements:

• 5 CXC passes inclusive of Mathematics and English.
• 2 years relevant experience in a similar role.