Senior Business Analyst - Group IT, ANSA McAL Limited

The Business Analyst will be a key support role for ERP applications and related system. The incumbent would be expected to effectively and efficiently provide support, solutions and resolutions, in keeping with industry best practices and standards.

Job Summary:

The Business Analyst will be a key support role for ERP applications and related system. The incumbent would be expected to effectively and efficiently provide support, solutions and resolutions, in keeping with industry best practices and standards. The intent is to ensure business needs are met, and management and end-users can effectively utilize the technologies that are supported by Group Information Technology, to perform their assigned duties. The expectations are that the incumbent execute these requirements through various support activities, new initiatives and projects. The incumbent will also be expected to act in a back-fill capacity, where identified.

Job Description:

Duties and responsibilities would include:

• SUPPORT
  • Provide support for various applications and related systems, as assigned and extended support to the wider Group IT Team, where required for functional and technical areas related to the various technologies managed by Group IT, including Dynamics 365 for Finance and Operations and Great Plains.
  • Assist in optimizing related systems for various applications, including functional and technical areas.
  • Assist with user administration for specified applications.
  • Assist with the design and implementation of a Disaster Recovery strategy for the existing systems, including backup routine and recovery testing.
  • Involve in update process for ERP systems to ensure that proper testing, documentation, and approval is obtained for executing the change in production system.
  • Involve in upgrade and updates to existing system(s), as approved by authorized management, including any testing process that may be identified.
  • Liaise with the subsidiary IT department to review the existing production system to ensure that no unauthorized customization has been deployed.
  • Facilitate training (or retraining) session for various functionality in the ERP, as required. This must include follow-up sessions to ensure that the training has been effective.
  • Provide documented recommendations for improvements, where possible.

• BUSINESS REQUIREMENTS
  • Involved in the information gathering and definition of new requirements being requested by the business users.
  • Involved in investigating potential solutions and making recommendations through formal documentation.
  • Involved in RFP process, where assigned, including evaluation and selection of potential solution(s).

• DOCUMENTATION
  • Involved in maintaining documentation on system administration, end-user manuals, IT policies, IT procedures and all other documentation, as required by management.
  • Involved in the proper and timely documentation of all changes to systems are documented with approval by the appropriate and authorized management personnel, prior to deployment or installation (pre & post change).
  • Involved in the effective communication of changes to the affected internal stakeholders, as necessary.
  • Assist in co-ordinating changes and updates to system to ensure minimal impact to internal stakeholders.
  • Provide documented change requests for changes to move to production environments, including obtaining the required approvals.

• PROJECT
  • Participate in various IT initiatives and projects, as assigned, which may include part-time or full-time secondment for a specified period.
  • Involve as data, workflow, user management and configuration support for deployments of new companies, new features and changes in the production system, after the confirmation is received through documented approvals.
  • Involved in identifying back-fill support during secondment and ensuring that that person(s) is (are) has secondary support for the demands.

• OTHER DUTIES
  • Work alongside with Group IT and Subsidiary IT Management to ensure there is alignment between the business process and needs with the technologies that are being employed by the company, where assigned.
  • May be required to make recommendations for improvements in business process using existing or new technologies.
  • Participate in and co-operate with Group IT Audit or Review of the company systems, as necessary.
  • May be required to participate in Group IT efforts, initiatives and projects, where approved by the company’s management.

• Any other duties, as determined and approved by the assigned Line Manager for this position.

Qualifications & Experience:

• Bachelor’s degree or equivalent (in a computer related programme) is required.
• Microsoft Certification will be considered an asset.
• At least 3-5 years’ work experience with a multi-company ERP system.
• Experience with implementation and support of enterprise software solution would be an asset.
• Working knowledge of:
  • AX2009, AX2012, AX7 and/or Dynamics 365 for Finance and Operations would be an asset.
  • Data Management tools within D365FO will be an asset.
  • Advanced Excel, including PowerPivot and connecting to external data sources will be an asset.
  • DBA tools, such as but not limited to, structured query language (SQL), Microsoft SQL Server Management Studio and or Visual Studio, ’relational database management systems’ (RDBMS), ’object-oriented database management systems’ (OODBMS) and XML database management systems.
  • ETL and data warehousing would be an asset.
• Excellent communication skills with stakeholders throughout the group.
• Ability to develop and maintain technical documentation.
• Ability to multi-task to ensure that various activities are being completed and delivered.
• Ability to manage strict deadlines and deliverables.
• Supervisory skills, especially with a technical team, would be an asset.

Core Competencies:

• Analytical thinking – The ability to comprehend a situation by breaking it down into its components and identifying key or underlying complex issues.
• Attention to detail – Meticulous when performing duties to ensure that thoroughness and accuracy is maintained.
• Change leadership – Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.
• Collaboration/teamwork – Develops cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties.
• Communication: Open –  Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside; encourages open expression of ideas and opinions.
• Continuous learning – Demonstrates eagerness to acquire necessary technical knowledge, skills, and judgment to accomplish a result or to serve a customer’s needs effectively.
• Customer focus – Making both internal and external customers’ needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
• Initiative – Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities.
• Problem solving – Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one’s knowledge and experience base, and calling on other references and resources as necessary.
• Strategic perspective – Emphasizes the broader, longer term vision and values of the organization as a means of guiding decisions and actions.
• Technical expertise – Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one’s job effectively.