BI Analyst

Company description:

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean, Central America and Pacific, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job description:

About the position:

At Digicel our biggest concern is our clients. We work everyday to provide them with the best quality network and communication services. With this consumer-centric mindset, we are creating a new business segment exclusively dedicated to customer value management. We are building a team all throughout the Caribbean and Central America to guarantee our customers are at heart of every strategy and every offer Digicel creates.

To guarantee agility in our deliveries, the team will be set up in agile ways of working consisting of product owners, campaign managers, go-to-market specialists and a data center of excellence.

We’re looking for people to join this new team and to bring a fresh approach to help Digicel to continue delivering the best services for our clients.

Are you drawn towards innovation? Are you open to test new ideas and learn from the results? Do you want to work on a multi-functional team with people with different profiles? Want to see your ideas come to life and become part of Digicel’s day-to-day business? Then this may be just the job for you!

 We are currently accepting applicants based in Antigua & Barbuda, St Lucia and Grenada.

Description:

 As Digicel’s BI Analyst you will:  

• Collaborate with business partners to identify areas in which business intelligence efforts can add business value and delivers high-quality data visualization solutions
• Interact with relevant stakeholders to understand requirements for providing personalized data information
• Analyse data in order to provide insights on customer behaviour and campaigns’ performance for the customer value management team
• Identify and interpret trends and patterns in complex datasets to enable business to make data-driven decisions
• Implement tools (e.g., Power Bi, Tableau) that help data consumers extract, analyse, and visualize data faster through efficient data pipelines
• Help business define KPI rules, and harmonize and reliably-track KPIs across the organization
• Automate reports to improve efficiency, and build real-time refreshing reports to provide timely insights to businesses
• Coach business partners on how to utilize dashboard reports and make improvements to increase readability and usability

Profile:

• Focused on agile delivery with a “fail-fast, succeed early” mindset and measurable outcomes
• Flexibility to change work direction as the project develops according to highest-priority business needs
• Strong work ethic; ability to work at an abstract level and gain consensus
• Exemplary organizational skills with attention to detail, access, and quality assurance
• Excellent communication and listening skills, collaborating closely with multidisciplinary team members
• Evaluate and make decisions around dataset implementations designed and proposed by peer data Analyst

Requirements:   

• Bachelor’s degree in a quantitative discipline such as Statistics, Mathematics, Quantitative Finance or related fields
• 3+ years of experience in business intelligence or analytic reporting
• Knowledge of BI tooling (e.g., Tableau, Power BI)
• Experience with Python or R required; SQL preferred
• Strong analysis and pattern recognition skills, as well as synthesis skills, to be able to streamline work
• Ability to configure automated reporting processes preferred
• Strong data presentation and visualization skills; experience and formal training with data visualization tools preferred (e.g., Tableau)
• Experience accessing and working with large data sources/models (e.g., Redshift, Oracle, SQL Server) 
• Technical expertise in database development, data mining, and segmentation techniques