Technical Sales Agent - Portmore

We are looking for Sales Rockstars to join our Inbound Sales team. Earn $500 per hr after training with no cap on incentives.

 As a Technical Sales Agent, you will be responsible for ensuring Ibex is delivering on our client’s customer experience promise. In this role, they will provide an exceptional experience (WOW Experience) by giving our client’s customers the tools and insights to help transform their online business platform. This will be completed through analysis of a customer’s account and in-the-moment consultative conversations leading to product/service recommendations that will enhance our client’s value proposition with each interaction.

• Field inbound calls and exhibit the behaviors of WOW throughout the entire interaction
• Take a consultative approach to uncovering solutions regarding new products and services that will help their businesses succeed
• Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate
• Troubleshoot our client’s products as needed to resolve each call the first time
• Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, New Sales/Average Order Size and Average Handle Time
• Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment

Required Skills:

• Excellent Language/Communication skills. C1 English proficiency is mandatory
• Competitive spirit and the drive to be at the top
• Persuasive and Sales-oriented
• Proficiency in using computer applications
• Team player who is assertive, goal-oriented, positive, and self-motivated
• Desire to work in a dynamic, fun, and fast-paced environment
• Strong ability to multi-task, including conversing while navigating our systems simultaneously
• High level of integrity
• Strong capability of transitioning service calls to solution/creating sales opportunities
• Proven ability to promote and build extraordinary customer rapport
• Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call
• Coachable, learner mindset, ability to take feedback and proactively apply it to improve results
• Self-driven to achieve targets and deliver superior service
• Ability to meet sales targets, while providing a stellar customer experience

Qualifications:

• Minimum 3 CXC passes or equivalent qualification is preferred, Or a combination of experience and related skills and the ability to pass internal assessments.
• 9+ months sales experience with a proven record of fact finding to uncover customer needs
• Website management is a plus