Digicel + Field Engineer

Company description:

Digicel Group Limited

Job description:

Primary objective of the job: 

• The H&E Field Engineer is responsible for the high-quality delivery of the FTTH-GPON and LTE-TDD services to residential and business customers.
• This requires a heavy field presence and supervision of our suppliers/contractors to ensure they meet the company standard outlined the perfect installation manual for installation and fault repairs activities.  

Main Duties and Responsibilities:

• Conduct quality control checks on technician’s work and document any deviations
• Audit/inspect installations and fault repairs jobs according to the perfect install quality manual.
• Make continuous recommendations and suggestions for additional quality improvement and installation efficiencies
• Deliver professional and concise customer education
• Perform in-house fault repairs for residential and business customers
• Perform Site Surveys as requested
• Analyses material performance and makes recommendation as needed.
• Expect to access both overhead and underground network infrastructure.
• General Field Surveillance of area with high fault rate to reduce faults.
• Produce monthly status reports
• Expect to perform testing of fibre utilizing, Power Meter and various other testing equipment
• Performs and/or manages special projects as assigned.
• Assume additional responsibilities as necessary
• Maintain safe working habits and conditions according to regulations and policies of the company

Academic qualifications and experience required:

• Associate degree or an equivalent qualification in Electrical, Electronics or Engineering
• 3-5 years of experience of delivering In-Premises services to homes or businesses
• Experience in customer facing environment, preferably from the telecoms industry
• Ability to work alone as well as in a strong team environment
• Knowledge of the standards, materials, techniques and equipment used in service installation
• Possess a valid driver’s license and meet the company’s insurance carrier’s criteria for coverage under the company’s insurance policy