Oversee operational effectiveness of collection platforms, dialer systems, and workflow tools. Partner with IT to resolve systemic issues impacting performance or data integrity. Evaluate and implement process improvements to enhance productivity.
Minimum of 2 year of relevant collections operations experience. Must be goal- and success-driven with solid analytical skills.
The Shift Supervisor oversees daily operations, leads team members during assigned shifts, and ensures productivity, quality, and safety standards are met. They support staff development, resolve issues promptly, and help maintain a positive and efficient work environment.