Information Technology Manager

SKILLS AND ABILITIES:

• Several years’ experience with Windows 2008/2012 Server platforms with an emphasis on Active Directory.
• Solid knowledge of LAN/WAN configurations to include experience with Juniper switches, VOIP PBX solutions, Enterprise next-generation firewalls, biometric time and attendance devices as well as Enterprise wireless technology.
• Extensive knowledge of Virtualization technologies
• Experience working with Enterprise antivirus and backup solutions
• Experience with administration of cloud-bases SaaS (Software as a Service) systems.
• Competencies in basic website content management using content management tools and simple HTML/PHP/JavaScript coding.
• Basic Windows scripting skills.
• Experience setting up and managing database systems such as SQL Server.
• Advanced hardware & software troubleshooting skills.
• Maintains quality customer service skills, a strong work ethic, and is a team player with the ability to work well independently.
• Must possess excellent organization skills, excellent communication skills, and can demonstrate superior problem solving skills.
• Expertise in Project Management/Strategic Planning.
• Demonstrated Leadership Skills/Qualities.
• Considered an out of the box thinker and displays a willingness to learn. 
• Self-motivated and able to consistently deliver

Technical

• Accurately identifies technology appropriate to Business’s mission.
• Provides efficient and flexible management and administration of all IT systems and assets.
• Ensures requests for hardware and software equipment are kept within budgetary considerations.
• Maintains an awareness of recent technological developments in hardware and software applications for strategic planning purposes.

Client Service

• Maintains relationships between Department and competing interest (user) groups.
• Provides courteous service/advice in person and/or remotely.
• Provides prompt attention to client inquiries and complaints.
• Ensures client complaints are kept within acceptable limits.
• Able to solve most client problems without referral to a higher authority.
• Coordinates the provision of IT-related services (e.g. help-desk).

Communication and Interpersonal Skills

• Provides clear and courteous oral communication.
• Demonstrates good listening skills.
• Effectively follows up staff suggestions and concerns.
• Communicates technical information in an appropriate/sensitive manner according to the level of understanding of the client.

Computer Literacy

• Demonstrates appropriate skills in network management and design.
• Demonstrates appropriate skills in server administration.
• Demonstrates appropriate skills in VOIP systems administration.
• Demonstrates appropriate skills in network security administration.
• Demonstrates appropriate skills in desk-top systems and upgrades.
• Demonstrates appropriate skills in operating systems and common applications.
• Demonstrates an appropriate understanding of systems life-cycles.
• Demonstrates appropriate skills in Project Management.

Administrative duties

• Demonstrates an adequate level of knowledge of relevant accounting systems.
• Demonstrates an awareness of the budgeting and purchasing practices of the Company.
• Demonstrates sound asset management skills.
• Prepares comprehensive annual IT budgets.
• Prepares comprehensive service summary reports.
• Prepares project proposals for new and upgraded IT systems.

Work Organization skills

• Demonstrates the ability to meet deadlines.
• Demonstrates the ability to break tasks into smaller elements.
• Demonstrates efficient time management skills and prioritises work accordingly.
• Demonstrates the ability to make quick and effective decisions.
• Ability to undertake research and investigative ventures.