IT Supervisor

The Information Technology Supervisor is required to lead organizational, strategic and operational planning, organize and manage the development, operation and maintenance of the ICT resources and infrastructure of the Credit Union.

Reports directly to the General Manager.

PRINCIPAL ACCOUNTABILITIES

The incumbent is expected to:
• Manage the delivery of ICT projects, under the direction of the General Manager or designated officer.
• Keep abreast of new methods and trends in ICT technology and products to advance the Credit Union’s ICT capability.
• Ensure that security and tactical operating processes, procedures, and standards are aligned to secure and protect the Credit Union’s information.
• Perform all other related duties as assigned by the General Manager or designated officer.

KEY DUTIES AND RESPONSIBILITIES
• Lead and manage medium-scale ICT projects, ensuring delivery quality and timeliness.
• Coordinate information security incident response, including unauthorized access, data breaches, and exploitation of vulnerabilities.
• Develop and manage strategies to maintain the confidentiality, integrity, and availability of information systems.
• Monitor implementation of the ICT vision, policies, and strategic plan to ensure compliance.
• Administer and monitor cybersecurity tools including SIEM, DLP, IDS/IPS, endpoint protection, and encryption software.
• Monitor computer networks for security issues and install protective measures such as firewalls and antivirus programs.
• Collaborate with the ICT team to perform network tests and resolve identified vulnerabilities.
• Assess organizational ICT needs and recommend cost-effective, strategic solutions.
• Engage stakeholders in ICT change management and work with vendors to evaluate security technologies.
• Manage day-to-day ICT operations and ensure service levels and data integrity requirements are met.
• Assess and address user needs and ensure appropriate utilization of ICT solutions.
• Maintain policies, standards, and procedures for information security and ensure compliance.
• Maintain an information security risk register and support internal/external audits.
• Perform penetration tests, threat analysis, and develop disaster recovery plans.
• Prepare and manage the IT budget, facilitate procurement of hardware/software, and monitor expenditures.
• Oversee installations, migrations, upgrades, and decommissioning of IT equipment.
• Establish and manage a help desk for tracking and resolving ICT-related issues.
• Implement cloud-based services and identify potential AI applications.
• Maintain documentation and inventory for network components and infrastructure.

QUALIFICATIONS, EXPERIENCE AND ABILITY

• Bachelor’s Degree in Computer Science, Information Systems Management, or a related field.
• Minimum of three (3) years’ experience in a management-level ICT role, with at least one (1) year in cybersecurity.
• Cybersecurity certification (e.g., CISM, CISA, CISSP) would be an asset.
• Evidence of qualifications in networking, database management, or information security.
• Knowledge of digitization, coding, and electronic archiving.
• Strong project management, time management, and multi-tasking skills.
• Working knowledge of ICT systems (e.g., networks, servers, cloud computing, business/web applications).
• Familiarity with information security standards (e.g., ISO 27001/2/17, NIST 800-53, NIST Cybersecurity Framework).
• Knowledge of security infrastructure (firewalls, proxies, SIEM, IDPS, antivirus).
• Strong attention to detail and contract/vendor monitoring.
• Strong interpersonal, communication, analytical, and problem-solving skills.
• Experience with systems such as Credit Union Financial Regulations, Financial Systems, and Asset Management is an asset.