Delinquency Supervisor

The Delinquency Supervisor is required to lead organizational, strategic and operational planning, organize and manage the development, operation and recovery of funds owed by members of the Credit Union.

Key Responsibilities:

• Oversee the collection of delinquent accounts in accordance with internal policies and regulatory standards.

• Develop and implement recovery strategies, policies, and procedures across all branches.

• Prepare and analyze delinquency reports; take corrective actions to reduce arrears.

• Coordinate delinquency control meetings and follow up on outcomes.

• Train, mentor, and evaluate departmental staff, promoting professional development.

• Respond to queries from staff and members, and manage relationships with legal representatives, bailiffs, and regulators.

• Represent the Credit Union at hearings and manage execution of Commissioner’s orders.

• Monitor and restructure debt payment agreements and maintain accurate financial records.

Reporting To: Finance Manager

Qualifications & Experience:

• Bachelor’s Degree in Business Management, Finance, Accounting, or a related field.

• At least five (5) years’ experience in debt recovery, including three (3) years in a supervisory role (preferably in a credit union environment).

• Strong knowledge of collections, delinquency management, credit union policies, and relevant laws.

• Proficient in Microsoft Office and recovery-related software.

Key Skills:

• Strong leadership, communication, and decision-making skills.

• Excellent analytical, organizational, and time-management abilities.

• Ability to motivate teams and drive performance.

• Familiarity with the Co-operative philosophy and credit union operating principles.