IT Risk & Issue Resolution Specialist

In this role, you will oversee the identification, investigation, and resolution of organizational issues, leading sessions to determine root causes and coordinate remediation activities.

IT Risk & Issue Resolution Specialist

​

Location: Kingston, Jamaica

Shape stronger risk outcomes. Drive meaningful resolution.

KPMG Jamaica’s Jamaica Extended Support Services (JESS) is seeking a highly motivated IT Risk & Issue Resolution Specialist to join our Risk Management workstream. In this role, you’ll play a critical part in strengthening organizational resilience by identifying, investigating, and resolving IT and security‑related issues while partnering with global stakeholders across IT and the business.

If you are analytical, detail‑driven, and passionate about risk mitigation and continuous improvement in a professional services environment, this role offers the opportunity to make a real impact.


What You’ll Do

• Own the end‑to‑end management of IT and risk issues, from identification through investigation, root cause analysis, and remediation.
• Lead issue resolution sessions, working with remediation teams to define corrective actions and realistic timelines.
• Analyze issue trends to uncover process improvement and risk mitigation opportunities, presenting clear insights and recommendations to leadership.
• Collaborate closely with IT and business stakeholders to execute risk reduction activities using sound risk management principles.
• Advise project teams on compensating controls when security requirements cannot be fully met, staying current on emerging security and risk trends.
• Contribute to monthly and quarterly leadership reporting, including the development and maintenance of key risk indicators (KRIs) and performance metrics.
• Participate in project teams or independently manage small initiatives, ensuring timely delivery of action items and documentation.
  

Must‑Have Qualifications & Experience

• Bachelor’s degree in Information Technology, or equivalent experience in IT, Governance, Risk & Compliance (GRC), Audit, or Project Management.
• Minimum of 3 years’ experience in one or more of the following:
  Risk management
  IT audit
  Issue management
  Information security
  
• Hands‑on experience with compliance frameworks, audit methodologies, IT controls testing, issue investigation, and issue reporting.
• Strong understanding of IT security principles, security controls, and related technologies.
• Proven ability to analyze data, identify trends, and translate findings into actionable insights.
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
  

​

Preferred Skills

• Experience using data analytics tools, including Power BI.
• Familiarity with Artificial Intelligence tools such as Google Gemini and Microsoft Copilot.
• Prior experience in a large professional services or consulting environment.
  

​

Key Competencies for Success
Business Competencies

• Communication: Clearly conveys complex information and actively seeks to understand others.
• Customer Service: Demonstrates accountability and commitment to high‑quality service delivery.
• Collaboration & Teamwork: Builds productive partnerships across teams and functions.
• Stakeholder Management: Influences and engages stakeholders at all organizational levels.
  

​

Technical Competencies

• Problem‑Solving: Applies logic, judgment, and data to evaluate options and recommend solutions.
• Risk Management: Identifies, assesses, and implements mitigation strategies for risk exposure.
• Information Systems Knowledge: Understands core IT systems, controls, and operational practices.
• Project Management: Supports and drives projects through to successful completion.

Special Conditions

• JESS uses a hybrid work model, allowing staff to work from home in Jamaica or in the office. Employees must be in the office at least five days per month, with more days possible if required by business needs.
• You are expected to use KPMG-approved Generative AI tools to support your daily work tasks.
• Expected to work in a fast-paced team environment.
• Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities.
• May be required to work extended hours periodically or on public holidays.
  
  

Why Join KPMG JESS?

​At JESS, you’ll be part of a high‑performing delivery center supporting global KPMG member firms. We offer exposure to complex, enterprise‑level risk environments, opportunities to grow your expertise, and the chance to collaborate with professionals across borders, all while building a rewarding career in Jamaica.

Ready to make an impact in IT risk and issue resolution?

Apply today and be part of a team committed to excellence, integrity, and continuous improvement.

Is this job for you?

If YES, please view the Job Description and APPLY on our job webpage immediately below:

IT Risk & Issue Resolution Specialist APPLY HERE.

Learn more about JESS here: K-JESS Homepage    

© 2026 KPMG Jamaica Extended Support Services Limited, a company incorporated in Jamaica and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.