IT Manager

IT Manager

Salary: TTD$22,000.00 (monthly)

Location: Port of Spain

Experience/Qualifications

 

Bachelor’s degree from an accredited university with major course work in Computer Science, Management Information Systems, or a closely related field.

IT

• Strong Windows Server 2012/8/8.1 Active Directory environment knowledge/certification.
• Strong networking knowledge and ability to deploy, manage, troubleshoot and document complex networking infrastructures using Juniper Enterprise network switching equipment.
• Strong background in deploying, administration, troubleshooting and documentation of a VMWare Enterprise virtual environment.
• Experience and knowledge in deploying, administration, troubleshooting and documentation of Enterprise Firewall and ePO Antivirus solutions.
• Experience and knowledge in the administration, maintenance, troubleshooting and documentation of VOIP PBX solutions.
• Experience and knowledge in deploying, administration, troubleshooting and documentation of biometric time and attendance systems.
• Experience and knowledge in deploying, administration, troubleshooting and documentation of HRIS and Accounting packages.
• Competencies in website content management for the administration of the Company’s website.
• Strong competencies in administration of a Google Apps for Business platform.
• Experience in the administration of a cloud-based CMMS (Computerized Maintenance Management System) or similar.
• Experience and knowledge in the administration of Enterprise Backup software, both locally hosted and cloud-based.
• Experience in mobile technologies; deploying, administration, troubleshooting and documentation of mobile apps and services to employees’ Android and iOS smartphones.
• Ability to manage multiple simultaneous IT Projects and provide timely reporting on each using Project Management tools and techniques.
• Ability to produce detailed systems documentation.
• Ability to produce and manage IT policies for use of all Company IT systems and/or services.
• Strong ability to train staff as required in the usage of the Company’s IT systems and/or services.
• Ability to produce and manage annual IT budgets.
• Ability to make strategic decisions regarding the Company’s use of IT systems and/or services.
• Any other general IT requirements.

Experience

• Three years of increasingly responsible Systems Administration experience.
• A minimum of two years progressive experience in various Information Technology-related functions including, but not limited to, Server Administration, Virtualization Technologies, IT Systems Security and Access Control Technologies, Biometric Technologies, ERP/CMMS Systems, Project Management and Business/Enterprise Networking Technologies.

 

Job Objective:

The IT Manager will be responsible for the Information Technology Department’s operations. He/she will manage the department’s deployment, administration, maintenance, troubleshooting and documentation of various technologies which are under the department’s jurisdiction. This person will focus on the management of the department’s resources for the successful administration of the network infrastructure to include desktop PC’s, Servers, Virtual Servers and Virtual Desktops, network equipment, mobile VOIP PBX, firewalls, antivirus solutions, backup solutions and software applications both locally hosted and cloud-based. The IT Manager will assess and identify appropriate solutions to be integrated into the Company’s Head Office and Site operations and develop complete Project Proposals for submission to the Company’s CEO and/or Board of Directors for approvals.

Job Relationships:

This position requires excellent communication, strategic planning, resource management and organizational skills to support the Company’s Senior Management, Administrative Personnel, Site Facilities Managers and On Site Support Staff. Promote a positive work environment by maintaining respectful interactions with Vendors, Network Service Providers, Clients and all Employees of Servus Limited. This position requires the ability to function successfully in both team and independent work environments.

Major Responsibilities:

• Manages the planning, design, documentation, and implementation of various systems to include desktop PC’s, Servers, Virtual Servers and Virtual Desktops, network equipment, mobile VOIP PBX, firewalls, antivirus solutions, backup solutions and software applications both locally hosted and cloud-based.
• Manages the administration and maintenance of the Company’s printers.
• Makes recommendations for new equipment and services to purchase and works with various vendors for procurement.
• Manages and performs on-site and remote technical support as required.
• Manages the organization and inventory of all IT Assets.
• Maintains excellent communication with the CEO, Senior Management and Staff on all tasks and projects as necessary.
• Creates and maintains good technical documentation of all IT systems.
• Provides emergency on-call support as required.
• Performs other IT-related duties as assigned.

 

SKILLS AND ABILITIES:

• Several years’ experience with Windows 2008/2012 Server platforms with an emphasis on Active Directory.
• Solid knowledge of LAN/WAN configurations to include experience with Juniper switches, VOIP PBX solutions, Enterprise next-generation firewalls, biometric time and attendance devices as well as Enterprise wireless technology.
• Extensive knowledge of Virtualization technologies
• Experience working with Enterprise antivirus and backup solutions
• Experience with administration of cloud-bases SaaS (Software as a Service) systems.
• Competencies in basic website content management using content management tools and simple HTML/PHP/JavaScript coding.
• Basic Windows scripting skills.
• Experience setting up and managing database systems such as SQL Server.
• Advanced hardware & software troubleshooting skills.
• Maintains quality customer service skills, a strong work ethic, and is a team player with the ability to work well independently.
• Must possess excellent organization skills, excellent communication skills, and can demonstrate superior problem solving skills.
• Expertise in Project Management/Strategic Planning.
• Demonstrated Leadership Skills/Qualities.
• Considered an out of the box thinker and displays a willingness to learn.
• Self-motivated and able to consistently deliver

Technical

• Accurately identifies technology appropriate to Business’s mission.
• Provides efficient and flexible management and administration of all IT systems and assets.
• Ensures requests for hardware and software equipment are kept within budgetary considerations.
• Maintains an awareness of recent technological developments in hardware and software applications for strategic planning purposes.

Client Service

• Maintains relationships between Department and competing interest (user) groups.
• Provides courteous service/advice in person and/or remotely.
• Provides prompt attention to client inquiries and complaints.
• Ensures client complaints are kept within acceptable limits.
• Able to solve most client problems without referral to a higher authority.
• Coordinates the provision of IT-related services (e.g. help-desk).

Communication and Interpersonal Skills

• Provides clear and courteous oral communication.
• Demonstrates good listening skills.
• Effectively follows up staff suggestions and concerns.
• Communicates technical information in an appropriate/sensitive manner according to the level of understanding of the client.

Computer Literacy

• Demonstrates appropriate skills in network management and design.
• Demonstrates appropriate skills in server administration.
• Demonstrates appropriate skills in VOIP systems administration.
• Demonstrates appropriate skills in network security administration.
• Demonstrates appropriate skills in desk-top systems and upgrades.
• Demonstrates appropriate skills in operating systems and common applications.
• Demonstrates an appropriate understanding of systems life-cycles.
• Demonstrates appropriate skills in Project Management.

Administrative duties

• Demonstrates an adequate level of knowledge of relevant accounting systems.
• Demonstrates an awareness of the budgeting and purchasing practices of the Company.
• Demonstrates sound asset management skills.
• Prepares comprehensive annual IT budgets.
• Prepares comprehensive service summary reports.
• Prepares project proposals for new and upgraded IT systems.

Work Organization skills

• Demonstrates the ability to meet deadlines.
• Demonstrates the ability to break tasks into smaller elements.
• Demonstrates efficient time management skills and prioritises work accordingly.
• Demonstrates the ability to make quick and effective decisions.
• Ability to undertake research and investigative ventures.

 

HSE responsibilities:

 

Employees are responsible for ensuring that all operations are carried-out in accordance with the specified procedures and work practices, ensuring that safety equipment is used as necessary and instructions followed, ensuring that all work is carried out with minimum impact on the environment.

 

• Employees must always keep alert if they are working in the vicinity of operating plant and tools, and never attempt to operate a machine unless trained and authorized to do so
• Every employee must take reasonable care for the safety and health of himself, and of other persons who may be affected by his acts or omissions at work
• Every employee must use correctly the personal protection clothing or devices provided for his use
• Every employee shall ensure that he is not under the influence of an intoxicant to the extent that he is in such a state, as to endanger his own safety, health or welfare at work, or that of any other person
• Employees must report all accidents involving injury, however slight, to the Supervisor. Details of an accident necessitating first aid treatment should be entered on the relevant accident reporting form
• Employees must participate in JSAs, safety meetings / training sessions and tool box talks

Job Performance Competencies:

 

In performing their duties, the incumbent is required to demonstrate the following job performance competencies and her performance will be accordingly evaluated.

 

Competency

Definition

Minimum Standard

Quality of Work and Job knowledge

Extent to which work produced reflects job knowledge and meets requirements of accuracy, thoroughness, effectiveness, dependability and consistency of work; ability to communicate, give and receive information in a timely and accurate fashion.

Proficient

Quantity of Work and Initiative

The volume of satisfactory work produced under normal and reasonable conditions and in relation to established standards. Use of initiative in completing tasks unsupervised and within the established standards whilst being creative and willing.

Proficient

Service Orientation/Serving People

Extent to which the employee achieves responsive and effective relationships with customers, clients, colleagues, suppliers and others where appropriate

Proficient

Time Management and Flexibility

Ability to accomplish task assignments in an orderly, timely manner; ability to manage time by establishing priorities and developing work plans

Proficient

Judgment and Integrity

Extent to which decisions and actions are made based on sound reasoning and weighing of outcomes, in support of organizational goals and priorities.

Proficient

 

Professional Competencies:

 

In performing his/her duties, the incumbent is required to demonstrate the following professional competencies and his/her performance will be accordingly evaluated.

Competency

Definition

Minimum Standard

Problem Solving and Decision Making

Extent to which employee generates and implements creative and/or original approaches to addressing problems and overcoming obstacles.

Proficient

Cooperation and Team Orientation

Amount of interest and enthusiasm shown in work; extent to which employee promotes cooperation, collaboration and flexibility with clients, staff and/or others in the work environment.

Proficient

Institutional Values and Communication

Extent to which employee advances the Company’s objectives and demonstrates generosity of spirit, open-mindedness, and concern for the common good; extent to which employee fosters and demonstrates recognition of peers, subordinates and/or supervisors and encourages a safe work place.

Proficient

Diversity

Extent to which an employee actively creates and enhances a diverse environment; extent to which the employee encourages openness toward all people/employees through engaging in the diversity of ideas and respect for differences.

Proficient

Dependability/Following Direction

Extent to which an employee can be counted on to be on the job, maintain a good attendance record, carry out instructions and fulfil responsibilities.

Proficient

Leadership/Supervision

Extent to which employee makes sound decisions and provides leadership, direction, and mentoring while serving as a positive role model; plans, controls and delegates work effectively; inspires confidence and respect from staff and colleagues; provides timely and constructive feedback and management of performance.

Proficient

Growth and Continuous Improvement

Demonstrates the willingness to learn new skills and actively seeks opportunities to improve oneself, this includes demonstrating an interest in self development, seeking accepting and using constructive criticism openly and seeking out challenging developmental opportunities.

Proficient

 

N.B. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel may be required to perform duties outside of their normal responsibilities as requested by the Manager from time to time, as needed.