IT Help Desk Technician

Now hiring for the following position at our Montego Bay Office: IT HELP DESK TECHNICIAN

Contax360 BPO Solutions Inc, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization;  seeks experienced, qualified and professional individual to join our team.

Now hiring for the following position at our Montego Bay Office:

IT HELP DESK TECHNICIAN

JOB OBJECTIVE

Responsible for general help desk duties, including setting up new users, user’s day-to-day application and computer issues.  The incumbent will manage general daily user requests for assistance and support the department in maintaining and improving user experience and performance.

KEY FUNCTIONS AND DUTIES

• Responsible for computer, printer and accessory device installations.
• Assist in implementing software and hardware enhancements and upgrades.
• Maintain records with current technical specs, software installations, operating systems, warranties and serial numbers.
• Manage all company smartphones and provide training on usage.
• Provide network access to all authorized team members.
• Troubleshoot end user technology issues.
• Troubleshoots all LAN access and connectivity issues for users.
• Assist with monitor security of all technology.
• Handle Tier 1 help desk escalations through tickets or phone.
• Follow up on outstanding requests and ensure timely resolution.
• Provision user accounts and configure hardware as part of on-boarding process.
• Perform other related duties as required.

Required Qualifications:

• An Associate’s degree in Computer Science or in a related discipline
  • • OR
• Relevant industry certifications and experience.

REQUIRED EXPERIENCE:

• 2 years or more in a similar environment or a related field
•  Windows 10, Windows 11 and Microsoft Office Suite
• Tier 1 Active Directory knowledge
• PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
• Client PC connectivity – Ethernet, TCP/IP
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users

SPECIAL CONDITIONS ASSOCIATED WITH THE JOB:

• Required to work various hours / days (including weekends and public holidays) as required to handle job activities and responsibilities

Required Competencies:

• Ability to work on own initiative
• Proficiency in the use of computer software applications
• Excellent teamwork and interpersonal skills
• Strong analytical and problem solving skills.
• Ability to work under pressure and without constant supervision
• Excellent oral and written communication skills
• Ability to work on own initiative
• Ability at planning and coordinating activities
• Ability to demonstrate tact, confidentiality and professionalism in the execution of duties

Only short-listed applicants will be contacted